Información del empleo
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Tipo de empleo
- Tiempo completo
Ubicación
Buenos Aires, Buenos Aires
Descripción completa del empleo
Descripción del empleo:
Yel Solutions, a leading company IT outsourcing solution, incorporate IT/OT Site Support Technicians to join our team at a cutting-edge production facility.
This role is crucial for maintaining operational continuity, with a primary focus on addressing and resolving infrastructure IT/OT issues on-site.
Key Responsibilities:
- IT/OT Infrastructure Management: Administer and maintain critical infrastructure, including:
- Power Distribution Units (PDUs), Uninterruptible Power Supplies (UPSs), switches,
Access Points (APs), SD-WANs, and firewalls.
- WAN links, radio communication devices, security cameras, and access control systems.
- Incident Response: Quickly assess and troubleshoot issues reported by the Production Assistance team, Control Room, or plant operators. Perform Root Cause Analysis (RCA) and create Post-Mortem reports for major incidents.
- Change & Incident Management: Plan and execute both routine and emergency changes to the IT/OT infrastructure.
- Collaboration: Serve as the escalation point for complex technical issues. Support Plant Maintenance Technicians in maintaining industrial automation systems such as Programmable Logic Controllers (PLCs), Human-Machine Interfaces (HMIs), Motor Control Centers (MCCs), Variable Frequency Drives (VFDs), and other automation devices.
- Routine Support: Conduct routine tasks like device replacements, installations, cabling, patch management, and system reboots to maintain peak system performance.
Qualifications:
- Language Skills: While daily communication will be primarily in Spanish,
proficiency in English is essential for documenting tickets, expanding the Global Knowledge Base, and collaborating with international teams.
- Technical Expertise: Proven hands-on experience in installing, administering, and troubleshooting IT/OT infrastructure. Familiarity with the devices listed above is a must.
- Soft Skills: Strong sense of urgency, structured problem-solving skills, attention to detail, and adherence to established protocols are crucial.
- Industrial Experience: Experience in industrial or mining environments is highly desirable.
Working Conditions:
- Location: This position is based at a mining camp located 4000 meters above sea level in Salta Province.
- Roster System: Assignments follow a rotating schedule (e.g., 8 days on-site, 6 days off), subject to change. We provide accommodations, meals, workwear,
and transportation to/from Salta city.
- Work Hours: Typical workdays consist of 12 hours, with a minimum of 12 hours rest between shifts. A passive on-call rotation will be in place to handle major production incidents outside of working hours.
What We Offer:
- Compensation: Competitive salary based on experience and skills.
Benefits:
- Work in a relationship of dependency, indeterminate.
- Excellent work environment and development opportunities
- Prepaid medicine for the employee and his or her primary family group.
- Corporate benefits platform (Gym Discounts, languages, etc.).
- Benefits Club
- Employee Assistance Program
- Special Event Giveaways
We want you to join our team!