Yel Solutions, a leading company in IT outsourcing solutions, is looking for IT/OT Production Assistance Technicians to join our team at a state-of-the-art production facility.
This role is critical for maintaining the continuity of our operations on a 24/7 basis. The primary objective is to proactively address and resolve any IT/OT issues that may disrupt production.
Key Responsibilities: Monitor IT/OT Infrastructure: Oversee various assets such as:
HVAC systems, PDUs, UPSs, switches, APs, SD-WANs, and firewalls. WAN links, radio devices, cameras, and access control systems. Industrial automation devices like PLCs, HMIs, MCCs, VFDs, etc. Incident Response: Act on requests from the Control Room or plant operators to promptly assess, troubleshoot, and resolve issues. Problem Solving: Utilize infrastructure tools and production applications (SCADA, PI) to handle incidents, aiming for first-contact resolution using documented procedures. Collaboration: Escalate complex issues to specialized teams as necessary and document incident resolution in the ticketing system. Preventive Maintenance: Perform routine tasks such as device patching and system reboots to ensure optimal performance. Qualifications: Language: While day-to-day communication will be in Spanish, proficiency in English is required for documenting incidents, contributing to the Global Knowledge Base, and interacting with international teams. Technical Skills: Hands-on experience troubleshooting operational issues related to IT/OT infrastructure. Familiarity with devices mentioned above is essential. Soft Skills: Strong sense of urgency, systematic problem-solving abilities, and adherence to established procedures. Attention to detail and methodical work habits are critical. Industrial Experience: Prior experience in industrial or mining environments is highly desirable. Working Conditions: Location: This position is based at a mining camp situated at 4000 meters above sea level in Salta Province. Roster System: Typical assignments follow a rotating schedule (e.g., 8 days on-site, 6 days off), though this may vary. We provide accommodations, meals, workwear, and transportation to/from Salta city. Shift Work: To ensure 24/7 coverage, technicians will work in shifts during their on-site roster. What We Offer: Compensation: Competitive salary based on skills and experience. Benefits: Work in a relationship of dependency, indeterminate. Excellent work environment and development opportunities. Prepaid medicine for the employee and their primary family group. Corporate benefits platform (Gym Discounts, languages, etc.). Benefits Club. Employee Assistance Program. Special Event Giveaways. We want you to join our team!
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