The IT Integration Engineer role is responsible for providing technical integration support to high-value customers. This includes monitoring, triage, developing solutions, and maintaining cross-platform integrations to ensure client work is processed with minimal disruption.
The engineer works closely with solutions architects, operations, and development teams.
Responsibilities :
- Integration Operations : Provide expert-level support for resolving technical integration issues related to our platform, including data flow, API connections, and system interoperability.
- API Management : Monitor and manage API connections between various systems to ensure seamless data synchronization and optimal performance.
- Troubleshooting :
Investigate and resolve complex integration issues, collaborating with cross-functional teams, clients, and third-party systems to implement timely solutions.
- Client Communication : Interact with clients to understand their integration requirements, address technical concerns, and provide timely updates on issue resolution progress.
- Workflow Optimization : Continuously assess integration processes and workflows, identifying opportunities for improvement, and implementing strategies to enhance efficiency and reliability.
- Data Management : Oversee data integrity and quality assurance during the integration process, ensuring accurate and consistent data transfer between systems.
- Collaboration with Development : Collaborate closely with software development teams to contribute to the design and implementation of new features and enhancements related to integration functionalities,while coaching, training and guiding the team members.
- Documentation : Create and maintain detailed technical documentation, including integration processes, troubleshooting guides,
and best practices.
- Technical Innovation : Stay updated with emerging integration technologies, industry trends, and best practices, and propose innovative solutions to enhance the platform's capabilities.
- Coaches, trains and guides junior team members as needed.
- Requires general direction, little or no supervision on weekly tasks.
Requirements :
- Strong English reading, writing, and verbal communication skills for international business, including presenting to our customers.
- Strong technical expertise in API management, data integration, and software systems.
- Proficiency in programming languages like Python, JavaScript, Powershell, or similar for scripting and automation.
- Excellent problem-solving and troubleshooting abilities, with keen attention to detail.
- Strong communication and interpersonal skills,
with the ability to effectively interact with clients and internal stakeholders.
- Familiarity with Agile methodologies and experience working in a collaborative, fast-paced environment.
- Competent to perform the responsibilities with general direction and minimal supervision on a weekly basis.
Benefits :
- National public holidays.
- Vacations : 3 weeks per year.
- Work laptop provided.
