It Help Desk Support

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving.
That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?
We are seeking for a IT Help Desk Support Professional to join our Global Business Services team.
What role will you play?2nd level Application support for Siemens IT services.Ensuring ongoing usability and functionality with issue Tracking and Resolution: Identifying, diagnosing, and fixing defects, bugs, or anomalies promptly.End-to-end customer experience providing a single point-of-contact.Performing analyses on software application functionality and suggesting improvements.Document all relevant application support information e.g. Creation of use cases / maintain Knowledge base.Knowledge sharing inside the team regarding the applications and supported activities.We are looking for:Fluent in English (required) and German (is a plus).Experience in Help Desk / Application Support including handling with Incident Management Tools.Experience in technical analysis regarding IT applications.Relevant ServiceNow experience is a plus.Proactive in the ability to tackle problems and think analytically.Experience with Microsoft Office.IT Infrastructure library (ITIL) certification is a plus.Ability to learn customer support processes and techniques.
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