Internal Advisor / Warranty Admin - Mercedes-Benz of McKinney in McKinney, TX at Sonic AutomotiveLocation: 2080 North Central Expressway North
McKinney, TX 75070
Job Type: Customer Service
Experience: Associate
AboutMercedes-Benz of McKinney is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow.
Our associates are happy to work here because: We boast the lowest turnover in the industry.We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).We are committed to developing and promoting within the company.Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.We encourage peer to peer teamwork and recognition.Special benefits to purchasing and leasing a car.Personal Automotive Concierge Service.Job DescriptionThe Internal Advisor will assist the Used Car Department in coordination of reconditioning vehicles in an efficient and cost effective process. *** This opportunity will also handle warranty responsibilities for the dealership. Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.Test-drive the vehicle or refer to the test technician as necessary.Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.Advises Team/Management on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus.Maintains a dealership-prescribed standard for "hours per customer repair order written."Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.High school diploma or the equivalent.Ability to read and comprehend instructions and information.Two years of experience in a dealership position.General knowledge of vehicle mechanical operations.ASE certification preferred.Professional personal appearance.Excellent oral and written communication skills.All applicants must be authorized to work in the USA.All applicants must perform duties and responsibilities in a safe manner.All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.It's time to make the most important move of your career. From our cooperative team-based approach to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.
All your information will be kept confidential according to EEO guidelines.
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