SCI Shared Resources, LLC Inside Sales ProfessionalAlvarez Funeraria
PR-167, PR, Puerto Rico
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All current associates must apply through "My Career" on your Workday Homepage
Family Service Counselor Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.
JOB RESPONSIBILITIES Lead Generation Holds self-accountable for prospecting a minimum of 1-2 hours each dayObtains referrals from families served by the locationNetworks and builds community and civic relationshipsExplains and presents presentations to families served and referred familiesMaintains and tracks activity levels to ensure productivityBuild Relationships with Families Responds to client inquiries in a timely, respectful, sensitive and professional mannerConnects with families through listening, honest communication and genuine concernDevelops an understanding of each family's unique needs and offers solutions that provide value to themStays in touch with families to ensure satisfactionPrepares for all appointments and performs all procedures with professionalism and attention to detailFollows through on all customer problems and requestsBuilds trust-based relationships to earn the right to ask for referralsEarns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planningTeamwork Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the futureCollaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality serviceThoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or salesShares family concerns with rest of the SCI teamMINIMUM REQUIREMENTS Education High school diploma or equivalent1-2 years of college or an equivalent of education and experienceExperience High school equivalency and 1-2 years of college or an equivalent of education and experience1-2 years of customer service or sales industry experience preferredLicenses Current state/province issued driver's license with an acceptable driving recordInsurance license if required by state/province law and as prescribed by each state boardKnowledge, Skills and Abilities Must be able to pass the Company's internal presentation certification within thirty days of hireAbility to work a number of evenings and or weekends every monthAbility to drive frequentlyAbility to obtain and maintain an insurance license if required by state/provinceFlexible hours but, at times must have the ability to work up to 12 hours in a dayAbility to treat others with empathy and respectKnowledge of computers and some softwareLife's not about a job, it's about purpose.
Do you love sales? Are you passionate about serving your community? Do you want to make a difference with your work?
We're looking for a sales professional to join our dynamic team! We put people first and value integrity and attention to detail in our work. We'll change everything you ever thought about working in the funeral services industry. This isn't your typical job—and we're not your typical company!
Our Sales Professionals enjoy: Unlimited Income Potential - with a competitive commissioned incentive packageStability - Service Corporation International (SCI*) includes the Dignity Memorial brand and is the nation's largest provider of funeral, cremation and cemetery services.Company-Provided Leads - we use the world's #1 lead-management system and other best-in-class tools.Full Benefits* - including medical, dental and vision insurance and tuition assistance, PLUS a 401K program with a generous company match!Certified Great Place to Work since 2017!SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.
For any difficulties with the application process, please reach out to ******.
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