Why Choose Bottomline?
Are you ready to transform the way businesses pay and get paid?
Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually.
We're looking for passionate individuals to join our team and help drive impactful results for our customers.
If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
The Role Bottomline is looking for an Incident Response Specialist to grow with us remotely!
Bottomline is at the forefront of digital transformation.
We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid.
Our culture of working with and for each other enables us to delight our customers.
We empower our teams to think like owners driving customer delight, helping them grow their business and win in their markets.
The global incident management team is responsible for creating and ensuring adherence to processes that govern technical production environments.
They need to partner with other stakeholders to drive continual improvement within Bottomline.
We should seek to find the balance between streamlining processes for ease-of-use while keeping risk down for our customers.
This person must be based in the United States. This person must be willing to work Pacific or Mountain Time Zone Hours. How you'll contribute: Execute and improve ITSM processes related to Incident, Problem and Change ManagementUnderstand, follow, and contribute to the refinement of ITSM processes, and create/analyze reportsWork with stakeholders to ensure process adherenceRespond to escalations as part of an on-call rotationShow demonstrable ownership and follow-up of direction givenConsistently show initiative and drive work independentlyOffer creative, alternative approaches to current ways of doing thingsIdentify and manage risks making effort to mitigate or raise appropriately for guidanceProactively and consistently raise and report on design deficiencies and product/operational/project risksWork with Product teams to capture application user experience in SLIs/SLOsRelate effectively to people across all levels, including leaders, peers, and other team membersWhat will make you successful: Bachelor's degree in information technology, Project Management, or related field, or equivalent experienceAt least 1 year of experience with using ITIL based processesAbility to communicate clearly with peers and leaders to convey complex problems in a simple manner, keep notes and report on eventsHighly organized, ability to juggle tasks and prioritize appropriatelySolid understanding and use of tools to automate processes or report on data (Jira, PowerBI, etc.
)Demonstrates strong commitment to personal learning and developmentProven experience in relative field and/or a degree in related technologiesHands on experience in core focusExcellent written and verbal communication skillsContributing to complex documentationAbility to breakdown complex processes and explain them to non-technical members of the teamSimplify complex business problems to help engineering team conduct root cause analysisSupport data gathering and assimilation to formulate a hypothesis, and conduct an objective root cause analysis using a structured problem-solving approachMeet specific skills outlined in job description for specific roleWe welcome talent at all career stages and are dedicated to understanding and supporting additional needs.
We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.
#J-18808-Ljbffr