Inbound Customer Service (German Speaking)

The Offer

- Join a market leader within Hospitality
- Fantastic work culture
- A role that offers a breadth of learning opportunities

The Job

You will be responsible for :

- Handling inbound calls, emails and chat in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate inquiry processing and delivery.
- Escalating customer feedback as required.

The Profile

- You have at least 2 years experience within a Customer Service role, ideally within the Hospitality or Customer Care Services in a Call Center.

- You possess excellent interpersonal as well as written and verbal communication skills in German (mother tongue level) and English (proficiency level).
- You have working knowledge of multitasking and phone etiquette
- You pay strong attention to detail and deliver work that is of a high standard
- You are a self-starter and demonstrate a high level of resilience
- You are adaptable and thrive in changing environments

The Employer

Our client Centralized and Standardized Native Customer Support Services Worldwide Sole provider of all Major Languages and Dialects in the World International Marketplace of Premium Contact Center Projects for Remote Talents.

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