We use our expertise and products to craft customer experiences. Our range of services helps global brands acquire, engage, and retain choice-rich customers.
Collinson Group is a global leader in driving loyalty and engagement for many of the world's largest companies, predominantly through the provision of travel-related benefits within a market-leading digital travel ecosystem.
The group offers a unique blend of industry and sector specialists who provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits, and Insurance.
We have more than 25 years of experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.
Today, we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
What does an Associate Director, Partnerships do? We're looking for an Associate Director, Partnerships in South America to join our team and help make partnerships a reality for our wholly-owned premium brands and blue-chip clients in financial services, travel, retail, technology, and media.
The role of the Associate Director, Partnerships will lead the southern South American team to leverage overall Americas Region and Collinson group demand and drive competitive advantage.
Through securing competitive commercial terms to enhance margins from transactions and securing exclusivity where appropriate to restrict competitive activity.
The successful candidate will seek to drive an innovative approach with partners, work, and integrate with them to build value-added relationships to provide an enriched and frictionless end-consumer experience.
You will have an inherent understanding of partnership marketing strategy and will deliver partnerships from idea generation through to negotiation, securing final agreements, delivering signed contracts, and leveraging the ongoing relationship with the partner for the benefit of the Group.
This role will primarily be focused on the countries in South America located in the Southern Cone (Chile, Argentina, etc.), except for the Brazil market, but will also have additional support for the team across all of the Americas.
This is an individual contributor role at first; however, building and leveraging relationships without direct authority is critical to overall success. This role will be based in one of the key cities of Santiago or Buenos Aires.
What You'll do? Team Leadership: Align specific partner goals and objectives to the Americas / Global lounge and partner strategy. Provide leadership, direction, and motivation to all members of the Central & Northern South America partnerships team.Partner Management Strategy: Understand the broader commercial context of airport experience locations, pricing, and contractual terms; execute a regional strategy in line with the global approach that delivers expected results.Platform Strategy: Understand platform strategy and execution, including management of incentives and experience for all participants.Relationship Management: Foster and develop long-term strategic relationships with suppliers that deliver competitive advantage for Collinson Group.Contract Management: Ensure preferential contract terms are in place to reflect the global scale of the business.Governance: Ensure effective controls are in place in relation to pricing, marketing, and general promotional activities.Traffic Management: Manage strategies, promotions, and activities that either drive or divert traffic to ensure profit maximization and overcapacity mitigation.Recruitment: Responsible for the recruitment of new lounges and merchants to further increase regional coverage.Quality: Carry out competitive and quality reviews and improvement plans.Innovation: Drive product/service innovation in lounges and airport merchants that give Collinson an advantage.Marketing: Review lounge signage, communications, and other collateral to ensure our marketing and brand position is prime and consistent with our brand guidelines.Future Opportunities: Explore, oversee, and further define partnerships beyond commercial airports and the travel sector.What You'll Need? Proven success in conducting business and building merchant relationships within commercial airports.Experience in the travel, airline, hospitality, or other service-related fields.Experience in Supplier Relations/Supply Chain Management.Bachelor's Degree in Business or Supply Chain Management; or equivalent experience.3+ years of experience in managing a team at a senior level.7+ years of experience in managing key business relationships.Must be multi-lingual with fluent written and spoken Spanish and English.Strong commercial acumen and negotiation skills.Entrepreneurial, motivated, assertive, and collaborative; as well as a self-starter and a quick thinker.Proficiency in Excel, Word, and PowerPoint.Strong problem-solving skills, including the ability to network internally to leverage colleagues' knowledge, skills, and cooperation to address and solve open customer issues.Demonstrable skills in communications at all levels.Understanding of and ability to adapt to differing cultural norms and approaches to doing business across the South American continent and various countries.Collinson is an equal opportunity employer and welcomes differences in all their forms. We are focused on continually evolving our purpose-driven, high-performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work.
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