Role description
Skills
Job Duties :
- Manage, support, and monitor all installed systems and infrastructure. Conduct high-level root-cause analysis for service interruption and establish preventive measures.
- Install, configure, test, and maintain operating systems, application software and system management tools; and clearly document the design, maintenance, and support procedures for routine tasks to leverage implementation and support staff.
- Ensure effective, productive, and optimized use of resources.
- Proactively ensure the highest levels of systems and infrastructure availability.
- Routinely test software for bugs, redundancies, and security issues.
- Maintain security, backup, and redundancy strategies
- Daily & Weekly reporting of projects both Internal and to the client.
- Participate in the design of information and operational support systems.
- Provide 2nd and 3rd level support.
- Manages subordinate staff in the day-to-day performance of their jobs.
- Ensures that project / department milestones / goals are met and adhering to approved budgets.
- Liaise with vendors and other personnel for problem resolution and ensure that there is always enough stock against project requirements.
- Ensure Project tools and equipment are working properly.
Technical Skills
- Experience with monitoring systems, and networking k (OSI network layers, TCP / IP)
- Experience with automation software (e.g., Puppet, cfengine, Chef)
- Knowledge and Experience in Border Gateway Protocol (BGP) (not negotiable)
- Solid scripting skills (e.g., shell scripts, Perl, Ruby, Python)
- Basic knowledge and interpretation of designs.
- Experience with monitoring systems, and networking k (OSI network layers, TCP / IP)
- Experience with automation software (e.g., Puppet, cfengine, Chef)
Education
Education & Requirements :
- Bachelor's degree in Engineering, Information Technology, or a related field.
- 5+ years of relevant telecommunication industry experience required.
- Strong public relations skills. Project management certification is a plus.
- Experience in cost estimation and developing the budget in the telecommunication industry, engineering processes, and practices, and their impact on project activities.
- Must be bilingual in English and Spanish (written and verbal)
