Job description: The Implementation Specialist at Growth Era will play a pivotal role in ensuring seamless integration of our sales development solutions within our clients' sales processes.
You will be responsible for managing the end-to-end onboarding and implementation process, working closely with sales teams, technical teams, and clients to guarantee a smooth transition and effective use of our services.
This role requires a deep understanding of sales development, project management skills, and a customer-centric mindset.
A good candidate will have a strong understanding of the sales process and can quickly understand various business models, being tech-savvy and able to communicate effectively with clients.
Someone who will be the face of the company, once a deal is reached.
Your responsibilities:
In this role, your responsibilities will include:
Serve as the first point of contact for new clients to build trust and establish a strong working relationship.Onboard clients for our sales development services by asking targeted and strategic questions to uncover critical information about the client's industry, services, ideal customer profile (ICP), and key differentiators.Determine the ideal target company, target industries, and key decision-maker positions (e.g., executives, managers) to contact.Build a list of target companies for each client using sales intelligence technologies.Build custom sales development playbooks and create copy for Phone Scripts, Email Templates, Templates for LinkedIn outreach, and outreach sequences.Work closely with selected sales development representatives (SDRs) and other internal teams to share client insights, ensure proper targeting, and assess readiness of the team to start with outreach.Qualifications:
- 2+ years of experience in a similar role (e.g., implementation specialist, project manager, customer success).
- Strong Client-Facing Communication Skills - a good balance between giving the client what they want and acting as an advisor to the client and suggesting the best course of action.
- Strong Research Skills - being able to effectively learn everything they can about the client, the offering, and the target market even before meeting with the client.
- Strategic mindset - being good at absorbing information and condensing that knowledge into go-to-market strategy & content.
- Attention to detail - this can make the difference between a successful implementation and one that flops right out of the gate.
- Project Management - Good at organizing tasks and teammates to collectively meet deadlines.
- List Building - good at applying the knowledge gained and transforming it into a solid outreach list.
- Technical Knowledge - need to have a good understanding of technical limitations and in-house processes in order to best serve the client and manage their expectations.
- Problem-solving mindset with an ability to adapt to changing client needs.
- Experience working in a sales-oriented company is a plus.
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