Human Resources Manager - Ramada Resort By Wyndham Dead Sea (Jordanians Only)

Human Resources Manager - Ramada Resort by Wyndham Dead Sea (Jordanians Only)
Location: Dead Sea, JO
Property Name: Ramada Dead Sea Resort
Ramada Resort by Wyndham Dead Sea is now seeking a Human Resources Manager to join our team in Jordan.
Job SummaryThe Human Resources Manager (in conjunction with the HR Team) will lead the day-to-day HR Operations. This will include all aspects of Human Resources from employee relations, compensation and benefits, performance management, training, recruitment, housing, wellness as well as the management of the HR Team, partnering HOD's, Exec Com as well as driving the hotels KPI's of GOP, LTO, WES etc.
RESPONSIBILITIESEmployee RelationsEnsure that the agreed upon disciplinary process is maintained at all times and fair disciplinary processes are followed by all HOD's.Maintain and enhance the open door policy to all Team members providing advice and guidance when needed in regards to their issues or concerns and/or grievances.Provide a source of information to HOD's regarding disciplinary, grievance and staff counselling issues.Ensure that all disciplinary procedures are carried out, taking role of implementing them by ensuring consistency in the policy's implementation. Take an active role as an arbitrator, note taker or advisor where appropriate.Train the AHRM/HR Executive/HR Coordinator etc. in the above process.On a monthly basis summarise all the incidents with regards disciplinary action and present to GM/RHRM with recommendations.HR AdministrationEnsure the smooth workflow of the various HR functionalities as to maintaining and providing the needed support to Team members and Supervisors/ HOD's at all times. This includes, but is not limited to filing, administration of starters and leavers and payroll.Provide an advice service to Team members and Supervisors/ HOD's on HR SOP's, Wyndham and local people policies, legal requirements, staffing issues, and act as an arbitrator where necessary.Ensure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties.Ensure that the handbook is kept up-to-date at all times and that it is reviewed and printed prior to onboarding.Ensure that sporadic Team member files audits are carried out on a monthly basis. Follow-up and ensure that team is fully trained on the correct filing standards.Payroll to be reviewed and checked prior to the GM/Director of Finance or Financial Controller signing.Letters to be produced for the Team members in a timely manner.Onboarding process to be seamless.Ensure that all leavers are processed in a timely manner and their leaving process is as good as their joining one.Manage the PRO and visa process to ensure that all Team members have valid visas and that they are tracked appropriately (where applicable).RecruitmentConduct interviews for all Supervisory and HOD positions.Work in conjunction with the RHRM for recruitment of GM's/Hotel Manager's/EAME's/Director of Operations/Exec Com/HR Team.Supervise HR team with regards to line level recruitment.Participate in annual salary and benefit surveys.Ensure that the employment contracts templates are pre-approved by RHRM prior to use and not edited.Review manning and re-recruitment of all positions.Ensure that the arrival experience is as good as the guests.Ensure that all open jobs are posted on the Career website and the SOP's and Wyndham standards are followed in using the system.Performance ManagementEnsure that all departing Team members have the opportunity to have an online exit interview.On a monthly basis ensure that a summary of exit interviews is sent to the GM as well as the HOD's.Ensure that the administration of the 3-month/5 month review (where applicable) process in the property and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties.Analyse the reviews to see if there are trends in the reviews; this is to be shared on a monthly basis with the GM.Performance ReviewEnsure that appropriate training is done with the HOD's and Supervisors that administer the review process.Talent Reviews are alive and active and the target audience know why they are so important.Pay increase master spreadsheet is constructed to be reviewed by the GM /DoF/FC as per the EMEA policy.Pay increase letters are done in an accurate and timely manner. All letters are distributed, one signed copy returned and all the information updated in HRIS.ReportingProvide summary analyses and statistics of turnover at the beginning of each month to the HOD's and HR teams.Have an up to date account of internal promotions/transfers in/transfers out to be submitted to the GM/RHRM on a monthly basis.Complete the monthly and mid-month HR finance forecast.Update the personalised departmental reports so that the HOD's and Exec Com have a clear overview of where is going well and what they need to focus on.Team member DiningEnsure that you dine in the Team member restaurant at least three times a week.Work in conjunction with the Chef or provider to ensure consistent service delivery.PayrollEnsure that the payroll is submitted to Finance on the agreed date.PH and Lieu day tracking is accurate and up to date.Overtime tracking is done in a timely manner – analyse to see if we need any more staff/Team members in any of the departments due to consistent overtime.Analysis of the above to see if the hotel need to change the way that we use casuals etc. – make a business case with the HOD for any changes.Review with the DoF/FC/GM the payroll figures and challenge the HOD's with regards to overspending and casual usage.Third party contracts (where applicable)Manage the following contracts:
TransportationAccommodationPest ControlMedical InsuranceManagementTrain and develop the team and provide support when required.Ensure all direct reports have a PDP to achieve their goals.Ensure that effective communication flow is maintained at all times.Actively participate in the community involvement projects and initiatives together with the hotel's management team.Conduct monthly inspections at the staff accommodations with the Housing team and report the results.Attend Departmental Meetings to address any issues or concerns for staff in each department on a quarterly basis.Team Member Engagement SurveyCreate awareness about WES and market the increased scores with regular celebrations. Coordinate the hotel's WES action plans with all HOD's to ensure that it is a living document. For the Pulse check ensure that the HOD's have followed up on their agreed actions and escalate with regards to any challenges. Check and annual WES cycle is maintained and part of the living culture of the hotel.
TrainingEnsure that the Training Manager/responsible person conducts the relevant trainings to the business needs.Attend where possible the monthly departmental trainer meetings with the Training Manager/responsible person.Ensure 100% Training Manager/responsible person compliant with all mandatory training requirements.Review the monthly training calendar with the Training Manager/responsible person.Ideally 4+ years as a Human Resources Manager in a branded hotel.Able to lead and manage a large team.Knowledgeable with all aspects of the HR function.Able to work with little guidance as it is a stand-alone role.Familiarity with and knowledge of Jordan employment laws ideally.Vacancy is only open to Jordanians only.COMPANY OVERVIEW: Wyndham Hotels & Resorts is the world's largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry.
Employment Disclaimer In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner.
What we expect from youYou will play an important part in our mission to make travel possible for all by:
Being responsive, respectful and delivering great experiences to our guests, partners and communities.
Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.
Bring your best every day and strive to exceed expectations in all you do.
What you can expect from usWith Wyndham Hotels & Resorts, you can expect a fulfilling career to include:
Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.
Competitive salary and benefits.
Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.
A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.
About WyndhamWyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.

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