BA Global Talent is seeking a qualified professional to join a dynamic team in the role of HubSpot Account Manager. In this position, you'll bridge the communication between a client and the business. As the primary point of contact (POC) with assigned customers, translate customer requirements for PM to create new projects or tasks for implementation. You should be a motivated individual looking to grow in the marketing industry, have a passion for helping others and a drive to provide exceptional customer service.
Role Objectives:Forecasting and monitoring account metrics for each client.Preparing account reports when appropriate or requested by the client.Collaborating with the PM to meet client goals and objectives.Act as the main point of contact in all matters relating to client concerns and needs.Ensuring timely and accurate delivery to meet client expectations and aims.Responsibilities:Serve as the lead point of contact for all customer account management matters, such as scoping, understanding, and communicating change orders.Ensure the timely and successful delivery of our solutions according to customer needs and objectives.Work with cross-functional teams and various stakeholders, including analytics, design/user experience, engineering, and user enablement.Utilize HubSpot for project management and client communication.Prepare status reports on all ongoing projects.Work in an agile environment and continuously review needs, refine priorities, outline milestones and deliverables, and identify opportunities and risks.Assist with challenging client requests or issue escalations as needed.Approve monthly client reports for billing purposes.Build and maintain strong, long-lasting client relationships.Identify areas of improvement or adjustment related to Marketing services.Identify and develop new business with existing clients.Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.Requirements:Native English speaker required.2-3 years of experience in Project/Account Management.Hands-on experience with HubSpot.Experience in an advertising or marketing agency is a big plus.Excellent communication and interpersonal skills.Organizational ability and attention to detail in order to manage multiple accounts successfully at the same time.Time management skills to transition between accounts easily.Excellent listening, negotiation and presentation abilities.Recommended HubSpot certifications: Guided Client Onboarding, Delivering Client Success, Platform Consulting.Established background in launching software or services in partnership with engineering teams, as well as a high degree of proficiency in prototyping and iterative development.Schedule:Remote Full-time, 9-6 PST, Mountain time, or CST.
BA Global Talent is a young, fast-growing company that strives to provide high-quality remote and US-based workers to US clients. BA was founded by a lawyer and a business administrator who harnessed their expertise and relevant local experiences to ensure that demanding employers can find high-quality, remote workers to help their businesses grow.
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