We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere.
Description and Requirements Job Description
As part of a team with regional scope (Americas Group) based in CABA (Lenovo Buenos Aires Service Center), you will perform a wide range of activities within HR Operations and focus on general customer service for employees and other HR Teams (Talent Acquisition, Compensation & Benefits, Payroll, Learning & Development, among others) about policies, procedures, and processes related.
With a people-centric mindset, we aim to provide customer service that wow our people! Keeping this in mind, the role pursues the following main activities, including, but not limited to:
Query management/handling through a matrix organization. Manage services in accordance with the agreed Standard Operating Procedures. Respond to calls, chats, or email queries from the Lenovo business partners and/or employees using the case management tool. Must be able to meet required monthly metrics. Ensure adherence to Service Level Agreement and Quality standards. Produce and maintain documentation for Standard Service Centre Work Instructions. Collaborate with ideas to improve processes or performance. Perform special projects and related duties, as assigned. Required Skills Advanced English level.
Nice to have: minimum of 6 months of experience providing customer service support, ideally in a shared service center environment.
Ability to provide follow-up and prioritization with empathy and commitment.
Experience in previous HR areas and academic background related is preferred.
Proficient in Microsoft Office tools: Excel, Word, PowerPoint, Outlook.
If you require an accommodation to complete this application, please contact ******.
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