POSITION SUMMARY: The Level I Team Associate is an entry-level position that is responsible for the duties and services that are of a support nature to the Hospital Business Office.
MINIMUM QUALIFICATIONS: EDUCATION: High School Diploma or GED
CERTIFICATION/LICENSES: None required
SKILLS: Good verbal and written communication skills to present and explain information to internal and external customers.Ability to write letters using proper English, grammar, spelling, vocabulary, and punctuation.Practical experience with Word, Excel, and Microsoft Outlook applications, as well as any other computer applications related to the work (document imaging systems, Organizational Share Point, Revenue Cycle systems).Ability to make independent decisions guided by established procedures.Desire to learn ethical and compliant business practices.Ability to handle sensitive, stressful, and confidential situations and account information.Excellent 10-key skill-set.Knowledge to perform functions requiring the use of the Internet.Willingness and ability to learn new tasks.Understanding and adherence to HIPAA rules and regulations.Ability to use standard office equipment.Healthcare Information Systems as appropriate, including patient accounting systems and patient registration systems.GENERAL/ORGANIZATIONAL COMPETENCIES: Quality/Compliance: Achieves a standard of excellence with work processes and outcomes, honoring Organizational policies and all regulatory requirements.Customer focus: Strives for high customer satisfaction, going out of our way to be helpful and pleasant.Safety Mindset: Promptly reports or corrects any unsafe condition.Communication: Balances listening and talking, speaking and writing clearly and accurately.Collegiality: Is helpful, respectful, approachable, and team-oriented.Initiative: Takes ownership of the work, doing what is needed without being asked.Efficiency: Plans, manages time well, is on time, and is cost-conscious.Coach-ability: Is receptive to feedback and demonstrates a willingness to learn.Diversity: Acknowledges and respects cultural diversity in all interactions.EXPERIENCE: Clerical and/or administrative office experience preferred.
NATURE OF SUPERVISION: Responsible to: Manager, Business Office
ENVIRONMENT: Bloodborne pathogen: A
Works in a clean, well-lighted smoke-free environment.
PHYSICAL REQUIREMENTS: Long periods of sitting, walking. Must be flexible in work schedule. Subject to stressful situations. Extended use of video display terminal and keyboard utilizing sound ergonomic principles. May be required to push, pull, or lift up to 20 pounds.
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