Global Field Business Support, Sr. SpecialistAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
PURPOSE AND OBJECTIVES With an aim toward action and pragmatic execution, Global Revenue Operations delivers exceptional experiences, simple processes, and impactful customer interactions. The organization has holistic responsibility for ensuring efficient day-to-day operations of the Customer Success business.
EXPECTATIONS AND TASKS In your role as a Global Field Business Support Sr. Specialist, you will be responsible for the execution of the end-to-end deal operational process for specific deal motions. This is a central team acting as a deal support center for SAP Account Executives in the region. The Field Business Support Team assists and processes deals within the SAP CRM/Harmony system.
RESPONSIBILITIES Responsible for execution of the end-to-end deal operational process / quote-to-cash process for select SAP deal motions.Process stakeholder requests for processing deals and completing the required inputs (Harmony/CRM Opportunities, Quotations, Order Forms).Partner with Industry AEs, Premium Suppliers, Cloud Architects, Commercial Finance, Legal/Contracting, Centralized Deal Support & Order-to-Invoice Teams to support the sales process.Comply with operational procedures for sales, delivery, financial and legal requirements.Provide active quarter-end and year-end close deal support to the sales community.REQUIREMENTS 5-7 years of experience working in a Sales Operations or Deal Support capacity.Experience with sales and deal processes involving RISE and complex Cloud deal motions.A strong background in sales, quote-to-cash process & deal execution.Experience in a fast-paced environment, ability to multitask, prioritize and problem solve.Extremely detail-oriented, organized, and effective communication skills (both oral and written).Working experience within a shared service center environment (preferred).Experience with Smartsheet, advanced MS Office skills, DocuSign, CPQ/CRM tool and experience with SAP systems is a plus.Flexibility to work virtually or in a local office (as needed and available).Flexibility to work varied business hours to ensure full Field Business Support coverage.Advanced English needed – additional languages beneficial depending on the supporting region.Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 402276 | Work Area: Sales Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: Virtual - Latin America #LI-Hybrid.
Job Segment: ERP, Cloud, Sales Operations, SAP, CRM, Technology, Sales
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