Description and Requirements Global Accounts - Sales Operations Support Associate About the Global Account Segment:
Our Global Account segment encompasses key industry players, aligning roughly with the Fortune 1000. These accounts, including Microsoft, SAP, IBM, Bayer, Coca-Cola, Toyota, and HSBC, have global capabilities and operations across multiple geographies. They receive dedicated support through specialized account teams and additional global resources to ensure consistent customer coverage and satisfaction.
Job Summary: The Sales Operations Support (SOS) Associate is a newly created role that will work in cooperation with the GA Inside Sales team. The candidate will be responsible for the communication with the Inside Sales Rep and Global Project Manager, documenting and tracking all activities to closure. The SOS Associate will act as the single point of contact for global operational back-end knowledge and execution but will work with the SOS Specialists to execute daily tasks as needed. In addition, the role will require to work closely and coordinate activities with related teams such as BTIT, Product and Pricing to assure appropriate coverage and support aiming to contribute to customer satisfaction.
Sense of urgency and effective communication are vital to this role and success depends on a candidate's experience with change management, quality assurance, and issues resolution.
The candidate will manage multiple tasks and processes and must be able to effectively prioritize and produce accurate and timely results on a consistent basis. The SOS Associate must be an enthusiast constantly striving to improve the processes that serve as the foundation for the global business. Gaining a holistic view on what our End Customer's and Account Team's needs are, and being able to communicate proactively to the appropriate team will be crucial. Our end goal is to make the lives of both our internal and external customers' easier.
The nature of our work puts us in contact with people around the globe with very diverse interests and backgrounds. Being conscious of this and able to adapt is fundamental for our mission of driving industry-leading operational excellence across our shared platform of IDG, ISG, and Moto offerings
Key Responsibilities: E2E ownership for all back-end operational matters of the Account Team assigned. Identify & implement process improvements to increase efficiency & effectiveness. Help develop top quality procedures and control check points to proactively find errors and gaps. Customers catalog creation and delivery using Lenovo's internal systems, as well as, maintaining catalog quality and improvement to ensure excellent customer service and customer experience. Provide advice to the business based on specialized knowledge and technical capabilities Create WW and local country versions of products for transitions, Non-Standard Offerings Create and renew Multi Country and Regional quotations The right candidate will: Have the ability to work under pressure, meet deadlines with minimal guidance and deal with ambiguity. Have the ability to work effectively and drive their own agenda, projects, and results Have excellent communication skills Have excellent organization and documentation skills Have a positive attitude and the ability to work in a collaborative and energetic environment building strong relationships. Be able to read context and act accordingly Possess strong problem-solving skills and multi-dimensional data modeling skills. Be innovative and creative, ability to engage others regarding new ideas and projects. Be self-driven, proactive working and goal oriented.
Position requirements: Minimum Requirements:
- Bachelor's Degree (in progress/finalized)
- Fluency in English is a must (written and oral)
- Advanced knowledge of Excel is a must
Preferred Qualifications:
- 3+ year of experience in similar companies/position is preferred.
- PC Industry/IT Hardware sales/sales support preferred
- Coaching and mentoring skills highly desired
- Project Management skills are highly valued
- Experience working with diverse teams.
Join us in this exciting role where you will have the opportunity to shape a new team, contribute to drive sales success, and make a significant impact on our customer experience.
