Our client a well established customer service provider is seeking to build a new team for a brand new project to be based at their offices in Bulgaria or fully remote from Greece.
Responsibilities : The agent takes of the entire P2P (Procure to pay) process related to the purchases assigned to him/her for various customers.
The purchase requests from customers come in via the internal platform (not via calls).
Interpreting the briefing of the client (specifications of the request) Requesting quotations, negotiable on quality, price, quantity, payments terms, delivery time and packaging.
Placing the orders once all is agreed.
Providing effective guidance to the customers Following up on the orders and ensuring correct and timely delivery Looking for suitable solutions in case of problems (after sales care) Administration and processing of the orders in the system.
Taking care of invoicing.
Ensuring an excellent relationship with the suppliers Ensuring first call resolution in the communication with the client Requirements : Secondary Education or above Experience in a similar customer service position Outgoing and friendly personality, determined during conversations to close deals Communicate in German at native level and can express yourself well in English both written and spoken Self driven, goal oriented and good at time management.
The project requires a lot of focus on detail as well as analytical skills good decision-making and independent thinking Familiar with purchasing duties would be a plus Experience working with the software Monday would be an asset Very good computer skills, particularly good at Office package What is on offer?
You work entirely from home and can determine your own location in Greece, provided you have an excellent internet connection Your technical material will be delivered to your home free of charge A pleasant and family working atmosphere Fully Paid and thorough training and personal guidance by your trainer & team leader A long-term job full of interesting challenges A fixed project bonus A performance bonus