We are now looking for more awesome colleagues who want to make a difference for our environment and make buying refurbished electronics mainstream.
Are you ready to make an impact on our German customers as CUSTOMER SUPPORT SPECIALIST We have a fix-term position open for a customer-centric-thinking colleague fluent in German.
You will join our international customer service department and provide the best possible support in terms of quality and efficiency for our customers in Germany.
At Swappie, we contact our customers via email, chats, phone calls, and other platforms.
You get to partner with our production team to troubleshoot Germany-specific cases, and closely collaborate with our tech team to ensure our customers' clear navigation across our websites.
This position is full-time and fixed-term for 1 year.
Our customer lines are open between 9 and 17 (Monday through Friday).
Swappie's inspiring HQ office is located in Ruoholahti, Helsinki, but we offer the opportunity to work hybrid remotely from home—as long as your home is in Finland.
WE WOULD LIKE TO HEAR FROM YOU IF YOU Have full professional-level written and spoken German skills Ability to work also in English - you will need it; that is our company language Live in Finland currently Love to work in an energetic team, but enjoy taking ownership of your own work and projects Genuinely enjoy working with customers - previous experience is seen as an advantage Any other European language is seen as an advantage Scroll down to read "Why to pursue your career with Swappie", but in addition, we offer: A unique opportunity to join our 800+ person international team Remote working opportunities as long as your home is in Finland at the moment Inspiring HQ office (Helsinki, Itämerenkatu 3A) at your disposal with snacks, rooftop sauna, gym, ping ball table and other activities Supportive & low-hierarchy team Tons of autonomy within your area of responsibilities A salary of around 2000€-2100€ and after the trial period an option package A dynamic scale-up environment with daily growth and learning opportunities Fixed-time contract for 1 year, working hours: 09:00 - 17:00 (Mon-Fri) Does this sound like an exciting opportunity you don't want to miss?
If yes, we would love to hear from you!
Send your application by November the 20th 2024 .
We start going through the application after the deadline.
If you have any questions about the position, we are happy to reply to you at ****** (note that we don't accept job applications via email.)
RECRUITMENT PROCESS: Meet the recruiter 30 minutes: Let's start exploring together if this role and Swappie as an employer could be a match for you!
Meet the Hiring Manager and the team 45mins: Let's get to know each other further and ensure all your questions are answered!
Also, you will learn more about our culture and showcase your language skills in German!