Come join the team who makes vacation dreams for guests come to life, while building an empowering career for themselves with a worldwide leader in vacation ownership!
We are in search of a General Manager who is a versatile, experienced leader responsible for the operational management, exceptional service scores, team culture, profitability of the resort, and works in partnership with the resort's internal ownership's Homeowners Association(s).
Responsibilities include:Customer focus by building strong and internal and external customer relationships and delivering customer-centric solutions.Instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity.Collaborates and build partnerships and works cooperatively with others to meet shared objectives.Committed to taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.Direct the leaders of the front office, housekeeping, maintenance, security and recreation.Must demonstrate leadership skills with the capacity to acquire, develop and retain an engaged team.Owner relations.Commitment and dedication to our Spirit of Service culture.Ensure guest/owner safety and security; maintain crisis management plan.Works closely with developer, homeowners' association, project management and in-house sales and marketing.Relocation assistance available for qualified candidates.
This position qualifies for an annual bonus and long-term incentives.
We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
QualificationsHilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
Comprehensive knowledge of vacation ownership principles, practices, and procedures, including HOA laws and regulations in the day-to-day management of the resort operations.Must possess and apply an extensive knowledge of financial principles and statements to review and analyze resort and HOA financial status.Must demonstrate the ability to create and maintain a culture of diversity, equity and inclusion.Must possess excellent written and verbal communication skills.2 years of prior General Manager experience preferred.We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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