About Boundless Life Boundless empowers remote workers to experience - with their families - the nomad lifestyle many people without children have been enjoying for years.
It creates a complete "live abroad" immersive experience for families looking to get the most of what the digital age and the world can offer.
Through premium kid-friendly lodging and a cutting-edge education system that follows the children wherever they go, Boundless brings together a community of like-minded families who want to explore the planet while working remotely and having a positive impact on their lives and the world.
Since we were founded in 2021, we have quickly grown to 5 locations across two continents and close to 100 team members of different nationalities.
The RoleThis is a position for our upcoming opening in Argentina in mid 2025, offering the opportunity to play a key role in its launch and establish its operations from the ground up.
As a General Manager, you are the ultimate 'key holder' in time to your very own Boundless location.
Your mission is to ensure families experience a memorable product and outstanding service is provided by all teams and at all times, while ensuring team members are engaged and productive.
This is a locally based role; as such you are required to live in Buenos Aires city.
During your day-to-day, you will cover the following areas:
Opening of the Location:Must have people management experience to lead the Operations team.Project management skills, in order to successfully accomplish opening goals including timings.Business OperationsConsistently achieve high guest satisfaction.Achieve high rebooking rates by creating memorable experiences and strong relationships with families.Find ways to increase revenue and manage expenses to ensure costs are within budget.Continually improve on check-in and check-out processes and ensure they run smoothly on location.Ensure the location is properly stocked with all the necessary supplies and equipment.Manage the property owner relationships.Ensure compliance with all location-applicable laws and practices and report all issues that arise or may cause a disruption to the business.Partnerships & ContractorsEstablish local partnerships to support operations or to provide additional services to guests that will in turn maximize the location's revenue and guest satisfaction.Hire local subcontractors and ensure they are delivering services according to contract.Lead procurement for the location and manage those relationships and costs.Customer and Public Relations ManagementInteract with guests on a frequent basis to obtain feedback about their experiences on property and utilize guest/customer feedback to improve service delivery.Emphasize and hold the team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations.Establish presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers.Employee RelationsSupport the recruitment and selection process for open positions at the location.Create a cohesive and high-performance team that continuously strives for positive results and improvement.Coach the team by providing specific feedback and hold them accountable for performance.Ensure effective work processes, systems, and teamwork are in place to maximize individual and overall property performance.Your success will be measured byHigh NPS and rebooking rate.Team management and employee NPS.Margins.What's in it for youFast-growing company, be part of the launch of this new location.A mission-driven company and team.Potential to grow with the team as the company grows.Be part of creating a new lifestyle concept in the experience economy.Discounts to participate in Boundless Life cohorts in all locations.About YouTo be successful in this role you will need to follow a player-coach model, where you ensure you enable your team to be successful while getting involved in the execution of the different areas.
Excellent English & Spanish communication skills, to interact with guests, property owners, and the local community.Proven experience in hospitality management or operations, preferably in a high-end or boutique setting.Strong leadership skills with a background in building and managing high-performing teams.Demonstrated ability to manage budgets and optimize operational costs while enhancing guest satisfaction.Expertise in guest relations with a track record of creating memorable customer experiences.Experience in managing subcontractors and local partnerships, ensuring service quality and compliance with contracts.Familiarity with local laws and regulations related to hospitality operations.Strong problem-solving skills with the ability to handle operational challenges and ensure smooth processes.Open to travel if needed.What's Next?Video interview to answer 4-5 key questions about your experience.First call (30 min) with our Recruitment team.Interview with our Stabilization Lead (60 min).Interview with our Head of Operations (60 min).Final call with our Co-founder and CEO (45 min).The process might change slightly as we go along; we will keep you posted at all times.
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