Front Desk Associate - Ramada by Wyndham Manama City CentreLocation: Manama, BH
Ramada by Wyndham Manama City Centre is now seeking a Front Desk Associate to join our team in Bahrain.
Job SummaryThe Front Desk Associate is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Education & ExperienceHigh School diploma or equivalent required.At least 2 to 3 years of progressive experience in a hotel or a related field required.College course work in related field helpful.Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.Review Front Office log and Trace File daily.Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.Follow all cash handling and credit policies.Be aware of all rates, packages and special promotions as listed in the Red Book.Be familiar with all in-house groups.Be aware of closed out and restricted dates.Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.Be familiar with hospitality terminology.Have knowledge of emergency procedures and assist as needed.Handle check-ins and checkouts in a friendly, efficient and courteous manner.Use proper two-way radio etiquette at all times when communicating with other team members.Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.Be able to complete a bucket check, room rate verification report, and housekeeping report.Balance and prepare individual paperwork for closing of shift according to hotel standards.General RequirementsMaintain a warm and friendly demeanor at all times.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.Attend all hotel required meetings and trainings.Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.Must be able to cross-train in other hotel related areas.Must be able to maintain confidentiality of information.Must be able to show initiative, including anticipating guest or operational needs.What we expect from youYou will play an important part in our mission to make travel possible for all by:
Being responsive, respectful and delivering great experiences to our guests, partners and communities.Fostering an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.Bringing your best every day and striving to exceed expectations in all you do.What you can expect from usGrowth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.Competitive salary and benefits.Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.About WyndhamWyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.
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