At Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide.
A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment.
At Cognizant, we promote an inclusive culture where we value different perspectives.
We are currently looking for a Social Media & Support Analyst with French to work with us in a global project with one of our most important clients.
What do we value?People with initiative and responsibility, who have good diction and excellent treatment with the client.
We will assess those who have a technical profile or related experience in the role.
Key Responsibilities:Perform Social Listening and pay attention to comments and posts about the customer and its application.Track actions and their impact on the overall operation.Provide Support to end users of the application.Make recommendations to Management to improve inefficiencies.Track, analyze and distribute KPIs on a daily, weekly, and monthly basis to the management Team.Necessary skills and experience required:Bachelor's degree or equivalent practical experience.Advanced French level is a MUST.Intermediate English level.Attention to detail.Previous experience in Contact Center is a plus.Why Cognizant?A career in one of the largest and fastest growing IT services providers worldwide.Ongoing support and funding with training and development plans.Opportunity to work for leading global companies.Our work environment is diverse, collaborative and inclusive.
We create conditions for everyone to thrive.A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.Location: Buenos Aires, Argentina.
Shift: Hybrid - Full Time.
Are you ready?
Join our team!
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