At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
About the team:
Invoice Delivery is a global team that plays a critical role in ensuring SAP's invoices are delivered to our customers efficiently and on time. We specialize in a variety of invoice distribution methods, including E-billing, EDI, cXML, SAP-owned and customer portal uploads.
Our mission is to optimize the invoice delivery process, facilitating faster payments and enhancing customer satisfaction. We aim to set the standard for scalability, automation, and excellence across all invoicing channels.
What you will be doing:
Day-to-Day Activities:
· Handle inbound requests for invoice uploads, e-billing setups, and other invoice delivery inquiries.
· Ensure that all inquiries are addressed promptly according to our SLA's
· Upload invoices to various customer-owned and SAP-owned portals.
· Maintain and update customer information using our internal trackers and systems.
· Share best practices and collaborate with the global team on potential automations.
· Interact with internal and external customers through our ticketing system.
· Monitor shared mailboxes and internal request inboxes, ensuring timely responses.
Who you are:
We are looking for someone who can support our Buenos Aires Invoice Delivery team with the North America supported company codes. Join us if you are:
· Excellent English communication
· A proactive team member with a strong sense of global cooperation.
· Customer-focused with a responsive and proactive approach.
· Want to gain experience in working in a global team.
· Constantly coming up with ideas to enhance the as-is process
· Eager to share innovative ideas and suggest improvements for daily tasks.
· Driven by a continuous improvement mindset, always looking for ways to automate and standardize processes
· Solid understanding of the O2C (Order to Cash) processes and best practices
· NGBC and SD knowledge is a plus
· Proficient in MS Office, particularly Excel, and Outlook.
· CRM, SAC and Data visualization tools will be an advantage
·Previous experience in Collections or Invoicing/Billing Teams is valuable.
Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: ******
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 410931 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
Job Segment: ERP, Cloud, SAP, CRM, Database, Technology
#J-18808-Ljbffr