Job Description - Field Service Expert (MER00035V3) Description Technical Assistance and Support: Provide technical assistance to Retail Network / MB Egypt / FleetsProvide technical help desk supportSupport in rectification of major faults and problemsMonitor the quality of work through random field auditsRetail Network Audit: Prepare List/Audit availability/usage of special tools and equipmentCheck availability/usage of technical literature and informationObserve qualification of technical workshop staff and propose measures for improvement (to Retail Network and MB Eg Training)Conduct/coordinate 'mystery customer' auditsWarranty and Goodwill: Assist warranty team through checking technical aspects of warranty and goodwill claims upon their requestPlan/Coordinate/Follow up Recall/Service Measure/Service LetterScrapping Activities: Control, follow up, and check the scrapping procedures on a regular basisAssist in scrapping of all warranty materials before the final delivery to the scrapping agent.Technical Reporting: Conduct technical report to Mercedes-Benz AGFollow up on sent reports until cases are closedUpon request, act as technical expert witnessMBEg Technical Staff Support and Development: Provide guidelines and development plans to retail technical staffPlanning/Coordinating Technical information meetingsDistributing Technical informationProvide technical coaching at Retail Network in coordination with the Training TeamQualifications Technical Knowledge: Bachelor's Degree in Mechanical and Systems Engineering or any equivalent field is a Must.
Educational Background: Automotive knowledge, whole sales and retail business operations.
Soft Skills/Individual Competence: Excellent communication and interpersonal skillsExcellent presentation skillsExcellent leadership and managerial skillsExcellent problem-solving and analytical skillsWork Experience: 5-7 Years of Experience in Practical and diagnostic work with at least 2 years of experience in a similar position holding the same responsibilities and tasks.
Language: Excellent command of both written and spoken English
OrganizationMercedes-Benz Logistics and Distribution Egypt LLC
Primary LocationEgypt-Egypt-Cairo
Work Locations90 South Road, Building Bureau 175, 5th Settlement, Cairo 11835
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