Job Description - Field Campaign Coordinator (18 Month Contract) (MER00036D3)
Field Campaign Coordinator (18 Month Contract) Group : Mercedes-Benz Group AG
Description
Field Campaign Coordinator (18 Month Contract): Mercedes-Benz Canada needs stars like you
What it means to be a star Without the stars that represent a team, a brand alone is incomplete.
Mercedes-Benz Canada represents not only the world's oldest automotive brand, but one that is at the cutting-edge of sustainability, design, technology, fashion, and popular culture.
The iconic three-pointed star is always looking for the best and brightest to support its growth as a true luxury brand.
We are seeking individuals who want to be in the driver's seat of this transformation, working alongside talented colleagues who represent the Mercedes-Benz values and who are ready to add their talent to the brand's ever-evolving story.
How your role will add to the story: We are looking for a Field Campaign Coordinator. In this role, your main responsibility will be to provide operational support to the Field Campaign and Technical Literature Lead and National Manager, specifically in reviewing all information provided by Mercedes-Benz AG for campaign launches. You will also work closely with the Government & Regulatory Affairs team to ensure that customer letters and dealer bulletins are completed and distributed by the prescribed deadlines. You will also have a special focus on increasing customer mailing accuracy, reduce the number of returned mailings and ultimately boost recall completion rates. Process improvement and process optimization are also a main focus of this role.
A day in the life You will monitor our internal system for new service and recall campaign information, cross-reference with information received from Global Service and Parts team to confirm accuracy. You will work closely with relevant internal departments in the review of parts requirements and work instructions for each field campaign and determine parts/software availability. You will submit recall documents to Federal agencies within the regulated timeframe including dealer bulletins (NCU), customer letters, work instructions and VIN lists. You will also prepare customer letters (Interim & Final) and News Channel Updates and request translations. You will submit customer information requests to the Canadian Council of Motor Transportation Administrators to be used for mailing lists and compile Provincial records into a single file. You will also work with the translator to ensure that all information is made available in English and French. You will support the Regulatory team in following internal recall/campaign system processes. You will also support with process development to address recalls on U.S. vehicles imported to Canada and vice versa, recalls on incomplete vehicles (Sprinter cab chassis) at third party body builders, identify further areas of improvement and propose ideas for process optimization. Mercedes-Benz Canada is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. While we thank every applicant for their interest in joining our iconic brand, we will only contact applicants selected for an interview.
Testimonials from several Mercedes-Benz Canada stars, from an intern to an executive: "Mercedes-Benz is more than a car brand; it's a futuristic, technological brand continuing to research and evolve its strategy as a digital and luxurious company, all while championing sustainable initiatives."
"This company grants its members the opportunity to professionally grow and discover the extent of the brand and its presence in all countries. You are granted the opportunity to drive innovation in several sectors, as this company allows you to take your career wherever you like with our very robust framework of opportunities, whether it's rotations, international assignments, education programs and more."
"As an intern, I feel a great sense of responsibility and accountability at Mercedes-Benz. The high level of responsibility and contribution found in our internship programs is unlike my experience anywhere else."
"Most people, if not everyone, seek a great balance of life at work and outside of it. At Mercedes-Benz, not only does your work life grant you exciting opportunities, but you are also afforded great understanding of your time outside of work - including the right to disconnect."
"Working for Mercedes-Benz, it's certainly the brand and the pillars - but at the end of the day, once you're in, it's about the people, the experience, diverse cultures and backgrounds, everyone's experience driving in one direction."
Qualifications
Mercedes-Benz Star skills, requirements & traits: Bachelor's Degree in Arts, Science or related field 2-3 years of experience in a similar role Proficient in Microsoft Office, especially Excel and Word Excellent organizational skills, high attention to detail Highly driven to deliver outstanding customer service Good understanding of legal topics and strong ability to work with regulations. Excellent interpersonal and communication skills Bold, innovative and enjoy challenging yourself Honest and professional, a strong team player Big picture thinker, go-getter, self-starter Being a Mercedes-Benz star has its benefits: Commitment to inclusion & diversity Ever-evolving brand strategy granting opportunities to build business acumen Training development and career growth opportunities Benefits to support work-life balance/integration A strong portfolio of corporate social responsibility initiatives State of the art working facilities Vehicle purchase and experience programs Comprehensive health, dental, and pension programs Recognition rewards and discount programs
