Experience Management – Senior Associate In Experience Management, we support the business in order to identify the right person, at the right time, in the right place to ensure our people, teams, and clients are successful.
In this position, you will be responsible for matching resource needs with availability, while taking into consideration skills required, career development, and the overall engagement risk.
This entails coordination with other experience managers and client service leaders to balance workloads and address staffing needs as required.
Your Key ResponsibilitiesWork as subject matter expert on resource management concepts and scheduling tools for the assigned industry/sector teams.Proactively identify staffing challenges and provide customized scheduling solutions.Ensure staffing guidelines are consistently followed within the resource management and Service Delivery teams.Ensure resource schedules are timely and accurately updated on the scheduling tools.Optimize resource utilization through effective scheduling strategies.Supervise and review the execution of resource management and deployment procedures carried out by EM Associates.Training and development of EM Associates, if applicable.Identifying and prioritizing opportunities for process improvement/re-engineering.Develop a strong business continuity framework for self and team.Develop strong working relationships with client servers as well as with experience management/resource management teams onshore.To Qualify for the Role, You Must HaveGraduates with 3-6 years of post-qualification experience, preferably in resource management, scheduling, staffing concepts, or project management.Advanced English level.Advanced working knowledge of Excel.Skills and Attributes for SuccessThe role requires someone who can manage a number of concurrent activities, with strong multi-tasking, prioritization, organizational, and time management skills.
Quick decision-making ability to accommodate real-time staffing changes/requests.Strong execution skills with focus on meeting timelines and delivering the highest quality service.Attention to detail.Excellent verbal and written communication skills.Excellent teaming and interpersonal skills.Strong time management and analytical skills.Stakeholder/client management experience.Positive attitude and ability to excel under tight timelines.Ability to identify staffing challenges and provide proactive solutions.What We OfferEY Global Delivery Services (GDS) is a dynamic and truly global delivery network.
We work across multiple locations and with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy.
From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines.
In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe.
We'll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.
Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.Transformative leadership: We'll give you the insights, coaching, and confidence to be the leader the world needs.Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.About EYEY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow,
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