Job Description - Executive, Transport Coordinator (Based in Senai) (MER0003CG3) Group: Mercedes-Benz Group AG
Objective of Job Accountable for all air, ocean and land transportation related topics, including Standard Operating Procedures (SOP) setup and Key Performance Indicators (KPI).Daily transportation operational tasks in SPM@TM:Transportation planning.Cooperate and work closely with respective SPs key contacts to ensure seamless logistical transportation.Application of Dangerous Goods knowledge and experience to ensure adherence to customs laws, regulations, and clearance processes.Contribute to contingency planning for seasonal impacts and avoidance of volume bunching at gateways.Contribute to the development, monitoring, and oversight of Improvement Measures governance on transportation.Job Responsibilities Ensure both air and road transportation ASN and confi data from vendor is transmitted prior to shipment arrival and delivered to SP TM Operator for customs/forwarding handling.Manual creation of ASN as required for both air shipment and road transport when auto transmission of data fails.Match sea shipment invoice numbers against Avis shipping details from vendors.Monitor SP TM Coordinator compiling and processing shipping details for customs declaration.Sort and organize all sea freight invoices against Avis for Service Provider for declaration purposes.Liaise with customers on transportation related issues and coordinate with appropriate stakeholders.Send outbound flight delay notifications to customers.Rectify outbound documentation errors reported by SP.Liaise with SP on cargo pick-up timing issues.Ensure SPs are informed on the release of shipments.Report to TM Team Leads of any outstanding cargo or abnormalities.Freight Discrepancy Report and Freight Cost Monitoring Check to rectify and reduce discrepancies in freight estimation.Debit/Credit Note processing to Customer and Accounts.Prepare supporting documents (print screen of invoices).Cost Settlement & Management Highlight and escalate discrepancies in cost settlements with SPs and payment parties.Send e-invoices to SPs and customers for permit declaration and payment purposes.Prepare Proforma Invoices and Invoices for Customers.Certificate of Origin (C/O) and Letter of Credit (LC) Shipments Support Customs & TM Team Leads on arrangements for inspection of cargo and certification submission/preparation.Support Customs and TM team leads in escalated preparations for CIPL transport related documents.Provide process tracking records of document archive.Customers' Requirements, Queries and Communication Ensure customers' queries and feedback on transport matters are attended to within timelines.Maintain standard KPIs expectations and excel in customer satisfaction.Convey announcements on operations (e.g., change in operating hours) to Team Lead.Convey Public Holiday Announcements and holiday planning to Markets.Reporting & Analysis Compile and check accuracy of transport reports.Support on Transportation Tender and departmental ad-hoc projects.Keep Team Leads informed of any transportation abnormalities.Maintain records/files (email distribution lists, shipment pre-alert list, etc.).Qualifications Education:
• Diploma in Business, Supply Chain Management, or Logistics related discipline.
Experience:
• Minimum 1-2 years related working experience in Supply Chain, Transportation, or Logistics.
• Minimum 1-2 years in Aftersales or Parts Logistics business.
• Minimum 1-2 years' experience in Air and Road transport operations.
Soft Skills:
• Excellent communication and interpersonal skills.
• Strong verbal and written command of English.
Specific Knowledge:
• Knowledge of laws and regulations for transporting Dangerous Goods.
• Advantageous to possess SAP knowledge in TM, ECC, CRM, SCM modules.
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