Job Description - Executive, Technical Quality Coordinator (MER0003GKS) Group: Mercedes-Benz Group AG
Objective of Job: Support the team lead in the operations of Technical Quality control.Process, validate, and monitor smooth operations of the Technical quality control areas in the supply chain logistics processes.Execute and support Technical audits, system and business development, and planning strategies for the future regional logistics centre in the import and export automotive parts business.Ensure validation of high quality of part quality control and data management.Collaborate closely with the Warehouse team on activities and execution of vendor decisions.Support the administration, programming including documentation and compliance to the guidelines of TRP processes in the area of fulfilment, planning, transportation, BI, and master data.Document and develop work instructions and workflows for the approved end-to-end processes for system and business processes along the relevant SCM E2E areas.Job Designation/Field of Work: Technical Quality Control Operations: Ensure daily operations are carried out by the team in compliance with the Quality Standard.Technical Advisory & Consultation: Support inquiries regarding Quality matters and advisory role for packaging improvement techniques. Handle customer claims, escalations, and special requests; clarify and verify parts quality and escalations with Central governance; support in all part verification and technical support in warehouse (Inbound, In-house, and Outbound).Special Parts Handling: Lead, monitor, and support on PSL process and returns; support on CORE part returns, CIQ inspection, Buyback part returns, and Customer Claim part returns; support on packaging improvement.TRP Support & Programming: Monitor and support processing and programming workshop keys, remote keys, and parameterisation of any control units.Claim Validations and Inspections: Perform technical evaluation and investigations of parts as required; prepare a technical report and perform system transactions to send parts to the claim department; monitor and analyse customer requirements, business development, and mapping out processes to implement improvement measures.Qualifications: Education: Diploma in Business Administration, Engineering, Supply Chain Management, Logistics, or any related discipline.Excellent computer skills, especially in MS Office - Word, PowerPoint, and Excel.Experience: Minimum 3 years related working experience in Automotive Parts business, Supply Chain, or Logistics.Extensive knowledge of spare parts business and operations.Excellent communication and negotiation skills.Strong command of English to communicate with regional countries in Asia Pacific and MB Global GSP colleagues.Specific Knowledge: Added advantage but not necessarily compulsory - SAP Knowledge EWM, CRM, ECC.Technical knowledge of automotive and technical documentation.Good knowledge and understanding of the laws, regulations, and guidelines of Free Zone Operations.
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