Job Description - Executive, Customer Service & Contract Administration (12 months Contract with Agency) (MER0003D2I)
Group: Mercedes-Benz Group AG
Description
You are on a mission: Drive Financial Excellence with Mercedes-Benz Services Malaysia!
As a part of one of the most prominent captive financial services providers, we are not just offering a job, but a passage to unparalleled professional growth. We are on the lookout for passionate, driven individuals who are ready to accelerate their careers and shape the future of mobility.
At Mercedes-Benz, you'll find more than a role; you'll discover a calling where your work reverberates with excellence and propels the industry forward. If you're ready to drive into a world of opportunity, Mercedes-Benz Services Malaysia is your destination.
Here's the role at a glance that might be beneficial for you to know:
Responsible for customer call center to fulfill customers, salespersons, dealers, suppliers enquiries and requests related to Mercedes-Benz Finance, Insurance and Leasing business.To ensure thorough check for accuracy, completeness of documentation and adherence to all credit approval terms & conditions as well as legal and corporate regulations, and then to initiate quick disbursements; also to close contracts in the system quickly and manage customer file handling most efficiently.Further roles and responsibilities:
Fulfill customers' expectations and needs, i.e. assist in enquiries for new loans, modification of accounts, attend to enquiries and requests relating to account management and customer's complaints; early termination requests etc.Attend to dealers, suppliers and salespeople enquiries.Manages contract activation & disbursement process in the CMS and ensure timely payout to Dealers and Suppliers. Thorough check for accuracy, completeness of documentation and adherence to all credit approval terms & conditions as well as legal and corporate regulations.Manage customer data, administrate contract closing in CMS and ensure maintenance of Lien Registration and Release.Qualifications
Education:
Degree holder, preferably in Finance, Accounting, Business or related discipline.Work / Industry Experience:Minimum 3 years of working experience.Minimum 2 years experience for customer service center and operation in finance / banking industry.Technical knowledge:Good knowledge in MS Office software like Word & Excel.Good spoken and written English.Conversant spoken and written Cantonese and/or Mandarin and other local dialects.Good knowledge of Finance/Leasing Contract Management ERP (Enterprise Resource Planning).Good knowledge of hire purchase terms and processes including contract administration and legal documentation.Good communication and interpersonal skills (ability to interact with all levels).Ability to quickly adapt to new culture and environment and to work with other departments.Attention to detail, figure-oriented, conscientious, careful, pro-active and accurate.Good sense on customer centric and improving customer satisfaction.Ability to multi-task.Ability to handle stress.Ability to work in a team as well as be independent.Problem-solving skills.Ability to meet deadlines. tactful.If you have the drive to succeed and the desire to work with the best, we invite you to apply.
Take the lead on your career path with Mercedes-Benz Services Malaysia and let's shape the future of automotive finance together!
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