Line of Service Internal Firm ServicesIndustry/Sector Not ApplicableSpecialism IFS - Internal Firm Services - OtherManagement Level SpecialistJob Description & Summary A career in our Ethics and Business Conduct - Practice Support practice, within Risk and Compliance services, will provide you the opportunity to work with a team that provides clients with extensive risk and controls technical knowledge and sector specific experience. You'll have the opportunity to develop a holistic approach to risk that protects businesses, facilitates strategic decision making and enhances efficiency by assisting management in the assessment of project risks and controls.Our team helps PwC develop and design effective compliance and ethics initiatives that help us proactively manage our ethics and compliance programmes. You'll assist through all stages of the compliance and ethics life cycle including compliance programme assessments, development and transformation, risk assessment, and industry regulatory compliance.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Specialist, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:- Conduct self in a professional manner and take responsibility for work and commitments.- Flex approach to meet the changing needs of teams and clients.- Identify and make suggestions for efficiencies and improvements when performing work.- Take action to stay current with new and evolving technology.- Use tools, techniques and firm standard methodologies to support research, analysis and problem solving.- Handle, manipulate and analyse data and information responsibly.- Communicate with empathy and adapt communication style to meet the needs of the situation and audience.- Manage expectations of stakeholders effectively.- Embrace different points of view and welcome opposing and conflicting ideas.- Uphold the firm's code of ethics and business conduct.Required skills:Call center experience - working in a queue.Proven ability to communicate clearly and professionally, both orally and in writing with strong customer service orientation. (English/Spanish).Demonstrated ability to pay attention to detail.Ability to understand the firm's personal independence policy, regulatory compliance, etc.Ticketing system experience is a plus.Knowledge of US and MX financial products is a plus.Availability to work according to US schedule (EST time zone, local bank holidays).Responsibilities:Answering calls, emails and chats from PwC partners, employees, contractors and candidates to provide them guidance and assistance in regards to Ethics and Compliance and related topics. In particular areas such as personal independence, regulatory compliance and other topical areas covered by knowledge base documents and internal systems (investments portfolio,automated investment recording system, learning and development, CPA licensing, CPE compliance), both in English (US) and Spanish (MX).Understand the importance of have a correct information managementKnowledge of Information Security and Data ProtectionCorrect Information Security ManagementTodos los candidatos calificados serán considerados para trabajar en PwC sin importar etnia; credo; color; religión; nacionalidad; edad; discapacidad ; orientación sexual; identidad o expresión de género; predisposición genética o condición de portador; estado civil, o cualquier otra condición protegida por la ley. PwC se enorgullece de ser una organización inclusiva y brindar igualdad de oportunidades.All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer.Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor DegreeDegrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional SkillsDesired Languages (If blank, desired languages not specified) EnglishTravel Requirements Not SpecifiedAvailable for Work Visa Sponsorship? NoGovernment Clearance Required? NoJob Posting End Date
