CIO - ARG – SWE Technology Delivery & Enterprise Support /
Welcome to Flexiti, where affordability meets growth!
We're Canada's top fintech lender, growing fast to make the life of Canadians more affordable. Our flexible financing options help boost sales for our retail partners. Our team of passionate individuals from around the world, believe in enjoying the journey and sparking creativity. If you want to be part of a community where your ideas matter, join us at Flexiti and let's make waves together!
Flexiti is a member of the Questrade Group of Companies (QFG), which currently includes Questrade Inc., QuestEnterprise, Questrade Wealth Management Inc., CTC, Think!nsure Ltd., and Zolo Ventures Ltd.
The perks · Competitive base pay, SAC, and bonus plan within a competitive framework.
· Comprehensive health, dental and vision benefits from the start date, including virtual healthcare.
· Time away including vacation time, wellness days, volunteer day, and additional days off.
· Virtual and collaborative work environment – we provide the equipment!
· Fitness and internet allowance, and English classes.
· Home office credit, referral program, a new, vibrant office, and more!
The Enterprise Support Engineer will help to support and relieve the pressure on the development teams. You are an expert troubleshooter with the ability to remove roadblocks and ensure smooth day-to-day operations.
What you will be doing: · Directly help our customers and vendors by researching & troubleshooting software or hardware related issues
· Assist in managing vendor relationships, problem resolution, and maintenance of applications with vendor contacts.
· Work directly with development engineers and business stakeholders to recommend and resolve issues
· Provides accurate & timely updates on issues relating to incident management and support.
· Properly escalate unresolved issues to appropriate internal teams
· Ensure issues and troubleshooting steps are properly logged
· Document technical knowledge in the form of notes and manuals
· Prioritize and manage several open issues at one time
· Work to improve system resilience, including both failover and disaster recovery capabilities.
· Implement automated support processes.
· Implement and monitor mitigating controls such as alerts
What you should have: · 3 years' experience in a support (or related) role
· Advanced SQL skills
· Experience supporting .net applications
· Excellent problem-solving skills
· Bachelor's degree in Information Technology, Computer Science, or relevant field
· Strong written and verbal communication skills
· Belief in the importance of teamwork, cooperation, and communication
· Advanced English level
Nico to have: · Relational databases (ex. Microsoft SQL Server)
· Telemetry & Logging Tools (ex. DataDog)
· Incident and Change Management tools (ex. Jira/Service Now)
Like what you have read so far? Learn more about us! · Take charge of your future with Flexiti, where ambition and determination are celebrated.
· At Flexiti, we put the FLEX in flexible by providing "flexible first" opportunities.
· Our new, vibrant office offers good vibes and motivation with access to snacks, free weekly lunches, exciting events, and collaboration!
· Dive into the exciting world of consumer financing at a fast-paced and dynamic industry.
· Flexiti is fast-growing company, enabling you to develop professionally and take on new challenges!
Flexiti is committed to creating a creative and inclusive work environment where employees feel free to be who they really are. Being an equal opportunity employer makes us proud at Flexiti. All job candidates at Flexiti are entitled to equal employment opportunities regardless of their race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, status as a domestic partner, or any other legally protected status. Flexiti utilizes artificial intelligence (AI) for applicant screening, selection, or assessment. The AI system operates on predetermined criteria, with final decisions subject to human review. Our commitment is to transparency and fairness in the hiring process. Flexiti is committed to providing accommodation during the recruitment process, if required. Applicants with specific needs are encouraged to contact our Human Resources department to discuss and facilitate necessary arrangements at ********
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