The incumbent will be a member of the Employee Central (Tier 2) and HR Direct (Tier 1). Employee Central is in charge of handling employee inquiries (first level support, at the beginning Success Factors) and of all processes for total rewards, VPR, leave of absence, separation and benefit, and all types of contractual and reorganizational changes alongside the "Employee Lifecycle".
In close collaboration with HR BP and Managers, Employee Central will serve about 5,000 employees within 9 countries in 3 different languages, in several time zones, within multiple company sites, for 15 legal entities. Until the finalization of the transition project, the incumbent will support the integration of the roll-in countries and provide Employee Central processes and services effectively and compliant to HR customers.
Tasks and ResponsibilitiesProvide first and second level support through email and phone.Perform employment changes actions in ERP system.Process employment processes (New Hires, Promotions, Structure Changes, Terminations) SLA: according to source.Create/Update operational templates/supportive documentation.Document operational processes.Interact & collaborate with global groups.Be a buddy for entry level candidates.Be compliant with:Legal local and regional regulations, especially in a shared service environment regarding labor and employment law, tax, and data protection.Internal risk and control processes.Corporate HR procedures, policies, and processes.RequirementsAdvanced student/Bachelor's degree in HR or Administration.2-4 years of experience working in a service center/shared service environment.2-4 years of experience handling ERP systems and interacting with local stakeholders.2-4 years of experience working in a tier model environment.Language and communication skills.Technology requirements (Office Advanced - specific SSC technology knowledge).
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