Job descriptionRooted in science, Ecolab's innovative and determined problem-solvers help make the world cleaner, safer and healthier. We deliver comprehensive programs and solutions, with focused, data-driven insights and unmatched service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for our customers. Throughout our nearly 100 years helping customers improve their operations and address clean water solutions, food safety and sanitation, health and climate challenges, we have registered thousands of patents and developed countless solutions to the world's greatest challenges. Ecolab works with customers in more than 40 industries to help ensure operational efficiency, safety, sustainability, product quality and guest satisfaction. Main responsibilities• Perform day to day support, administration and maintenance of the ServiceNow platform including mid-servers and integration points
• Work directly with end users to troubleshoot and resolve support issues
• Gather, identify, and document business requirements
• Develop clear and concise technical and process documentations
• Develop, install, and troubleshoot ServiceNow applications with possible integration with other programs
• Troubleshoot bugs, fix defects, support users and build enhancements for applications built in the platform
• Perform code reviews to ensure that the quality is being met with regard to coding standards, integration, extensibility, and security.
• Assist in maintaining detailed documentation of application design and code generation techniques used to train other developers on ServiceNow system software.
• Ensure that the software behaves as designed by testing it for bugs and performance during all stages of the development process.
• Provide guidance within the platform to design and implement ongoing improvements for a portfolio of processes
• Duties and responsibilities can be any combination of development as it relates to ServiceNow modules, tables, and system policies
• Develop reports for management on SLAs/KPIs as they pertain to service delivery
• Manage integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
• Work with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems
• Work with architects to define the physical design, and with analysts and product managers to understand the requirements of technical solutions
• Develop and test application code, user interface and third-party integration components using prescribed application development guidelines
• Monitor health, usage, and overall compliance of ServiceNow and its applications, coordinates application and platform upgrades
• Evaluate and make recommendations on techniques, practices or technologies that would enhance our needs
• Train the junior members of the team on subject matter expertise to ensure continuous learning
Requirements and skillsREQUIRED
• Certified ServiceNow System Administrator
• Bachelor's degree in computer science or related field
• 7+ years of experience and strong working knowledge of ServiceNow platform
• 3+ years of experience with ServiceNow workflows or Flow Designer
• Experience configuring and implementing ServiceNow out-of-box application such as ITSM/ITOM/HR/CSM/SPM/PA/APM
• 2+ years of experience with scripted REST APIs
• Experience educating internal or external customers in best practice design
• Experience migrating data into ServiceNow application
• Experience working with ServiceNow in a large enterprise
• Familiarity working in an Agile environment with focus in SCRUM methodologies.
• Experience working with Business Rules, Script Includes, Access Control Lists, Scheduled Job, UI Actions, Client Scripts, Catalog Client Scripts, UI Scripts, UI Policies and Catalog UI Policies
• Integrated ServiceNow instance with 3rd party application
• Experience on adding additional functionalities within existing implemented integrations
• Experience on Catalog Item, Record Producer, Order Guide, Workflow and Inbound Email Actions.
• Experience on Scheduled Job, Events and Email Notifications, Email Scripting, Email Templates.
• Excellent experience in ServiceNow Administration and Production support
• Worked on transform maps, data sources, import set and different transform scripts for data loads and management
• Ability to work independently or with team / Demonstrate strong initiative and self-starter.
PREFFERED
• ServiceNow – Certified Application Developer
• ServiceNow – Certified Implementation Specialist ITSM/CSM/HR
Additional information• Law benefits and above
• Medical insurance
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