Job descriptionRooted in science, Ecolab's innovative and determined problem-solvers help make the world cleaner, safer and healthier. We deliver comprehensive programs and solutions, with focused, data-driven insights and unmatched service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for our customers. Throughout our nearly 100 years helping customers improve their operations and address clean water solutions, food safety and sanitation, health and climate challenges, we have registered thousands of patents and developed countless solutions to the world's greatest challenges. Ecolab works with customers in more than 40 industries to help ensure operational efficiency, safety, sustainability, product quality and guest satisfaction. Main responsibilities• Responsible for the day-to-day tier 2 operational services and support for Microsoft 365 Collaboration applications including Microsoft Exchange, Teams, SharePoint, OneDrive, Stream (on SharePoint), AdobeSign, Power Apps
• Manage Ticket Queue and incidents within Service Now
• Must demonstrate mid-level expertise with Power Apps and Power Automate
• Must have knowledge and experience with Reading and customizing Power Bi Reports
• Creation and maintenance of Exchange environment management documentation as necessary
• Preferred administrative skills managing Adobe Sign user and group accounts.
• Communicate and collaborate with the Tier 3 team on complex issues and/or complex support tickets, elevating them when necessary.
• Assist the Tier 3 team with creating, updating, and maintaining Knowledge Base articles for the various power platform features.
• Collaborate with other IT teams as necessary.
• Create Level 1 troubleshooting guides for use by the Service Desk for common Messaging Incidents
• Work directly with users to resolve Incidents.
• Attend regular meetings.
• Assist with testing and go-live support for assigned projects.
• Platform design and developer coordination
Requirements and skillsREQUIRED
• 1-2 Years of IT and user support experience
• 1-2 Years of experience working with Exchange, Teams, PowerApps, SharePoint, One Drive and Stream
• 1 year working knowledge of Azure Active Directory
• Working knowledge of PowerShell
• 1 year working knowledge of Office 365 Admin Center
• 1 year working with DevOps
• 1 year working with ITSM methodology and Service Now
• Exceptional customer service skills
• Exceptional problem-solving skills
• Ability to work independently and in a team environment.
• Outstanding written and verbal communication skills
• Ability to organize meetings and manage time effectively.
• Exceptional ability to learn and adapt to the ever-changing technologies and business requirements.
• Experience working in an Agile environment with focus in SCRUM methodologies.
PREFFERED
• Experience in managing ticket queue and closing tickets on a timely manner.
Additional information• Law benefits and above
• Medical insurance
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