The eBilling Timekeeper Maintenance Manager will manage the eBilling Timekeeper Maintenance Team in multiple Service Center locationsResponsibilities: Manage weekly, priority, and annual eBilling timekeeper maintenance to ensure they are completed accurately and within the agreed-upon scheduleManage teams' performance to ensure compliance with the department's SLAs and KPIsDirect supervision of eBilling supervisors including managing work assignments, balancing workloads, providing staff training and development, and performance feedbackManage escalated timekeeper authorizations and approvals when fee offers are delayed and/or rejectedCoordinate, assess, and provide feedback on the work output and performance of the assigned staffProactively seek and identify enhancements to and maintain current documentation of existing work files for all team membersDevelop a cross-border training platform for all staff members to assist with coverageWork independently with limited supervision to complete assigned tasks while mindful of the needs of relevant Firm stakeholders and prioritizing work as appropriateParticipate, coordinate, and collaborate with internal and external teams on special projects from managementAddress all inquiries and special projects from management and internal and external clients diligently and promptlyReport to the Senior Manager on the status of assigned objectives and responsibilities accurately, timely, and comprehensivelyOther duties as assigned by managementSkills and Experience:Bachelor's degree in business administration, commerce, finance, or related courses is preferredStrong understanding and experience in eBilling is requiredExperience in a law firm or professional service setting is requiredSupervisory experience in a regional setting is requiredExperience managing multiple teams in various time zones and locations is a plusStrong technology orientation, including knowledge of Microsoft Office and financial software packages (e.g. SAP) and eBilling software programs (e.g. Passport, Legal Tracker, TyMetrix 360, Collaborati, CounselLink, etc.)Proven ability to lead, motivate, and mentor departmental personnelSolid organizational, communication, and interpersonal skills, with a strong ability to develop and maintain relations at various levels within and outside an organizationProactive, innovative, and results-oriented work orientationAbility to prioritize and handle multiple tasks to meet deadlinesAbility to perform at high levels in a fast-paced ever-changing work environment and successfully adapt to changing priorities and work demands
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