Description
Mercedes-Benz AG is responsible for the global business of Mercedes-Benz Cars and Mercedes-Benz Vans, with over 170,000 employees worldwide. Mercedes-Benz AG is one of the world's largest manufacturers of luxury passenger cars.
The company focuses on the development, production and sales of passenger cars, vans and vehicle-related services. Furthermore, the company aspires to be the leader in the fields of electric mobility and vehicle software. The product portfolio comprises the Mercedes-Benz brand with the sub-brands of Mercedes-AMG, Mercedes-Maybach, Mercedes-EQ, G-Class and the smart brand.
Objective:
Validates customer data and documents in order to perform the KYC (Know your customer) process.
Must follow the customer data policy while assessing purchasing applications.
Ensure data from customer is complete and ready to be approved for accounting and other sales processes.
Prevent and identify operations with resources of lawful origin based on the documentation sent by the customers.
Qualifications
Day to day (main tasks):
Collect and review customer documentation to ensure complete sales files, by having knowledge in document verification such as: INE, CURP, CSF, memorandum of association, identify legal powers, signature validation, etc. these documents must be valid and must not be altered. Assist dealers from Monday to Saturday (the role may rotate in Saturday) Collect and review customer documentation to ensure complete sales files, by having knowledge in document verification such as: INE, CURP, CSF, memorandum of association, identify legal powers, signature validation, etc. these documents must be valid and must not be altered. Follow established pre-sales policies and work instructions for sales processes. Follow-up on correspondence (original documents sent physically )and validate vs. digital documents, resolution and escalation of missing documents Provide support in sales processs and assist agents to fulfill system requirements. Ensure that all documents and information provided by the customer are complete and ready for approval in accounting, compliance, and other sales processes. This is crucial for preventing money laundering in vulnerable activities (PDL). Verify that the documents are accurately approved and recorded in the system. Profile:
Education: Not finished Degree or Bachelor's degree in Business Administration, Economics, Marketing, Engineering, Accounting Previous experience: 1 - 3 years in similar positions Additional Qualifications: Knowledge of Preventing Money Laundering in Vulnerable Activities (PDL)
Control in the Classification and Safeguarding of Customer Documents
Knowledge in customer service areas
Experience in Dealers sales operations is desirable
Location: CDMX Relocation assistance will not be provided for this position, local contract applies. Valid documents to work in Mexico are a must. Organization Primary Location #J-18808-Ljbffr
