Dispute Analyst

The Invoice Dispute Resolver will be responsible for managing and resolving disputes related to invoices and billing discrepancies. This role requires a detail-oriented individual with strong problem-solving skills and the ability to communicate effectively with both internal teams and external customers.
Responsibilities: Review and analyze disputed invoices and related documentation to identify discrepancies.Investigate and resolve billing issues by liaising with relevant departments and external parties.Ensure timely and accurate resolution of disputes to maintain positive relationships with customers.Identify recurring issues and recommend process improvements to prevent future disputes.Maintain accurate records of dispute cases, including correspondence, resolutions, and outcomes.Prepare and present reports on dispute trends, resolution metrics, and other relevant data.Work with key stakeholders to enhance invoicing and dispute resolution processes.Conduct root cause analysis with stakeholders to analyze deviations.Requirements: +5 years of collections, billing, or related invoice dispute management.Strong reporting, research, analysis, communications, and organizational skills as well as self-starting ability.Strong analytical and problem-solving skills.Excellent written and verbal communication abilities.Complete knowledge of Microsoft Office, database, and Get Paid software. Advanced Excel.Bachelor's degree in accounting, finance, or equivalent industry experience.Advanced English.
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