Digital Client Service Product Delivery AssociateJ.P.
Morgan's Corporate & Investment Bank (CIB) is a global leader across banking, markets, and investor services.
The world's most important corporations, governments, and institutions entrust us with their business in more than 100 countries.
With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk, and extends liquidity in markets around the world.
The Digital & Platform Services Operations teams support the Corporate & Investment Bank and its partners and functions including Technology, Data Science, Client Service, Product and Platform as well as other businesses and stakeholders across the firm.
Digital Client Services is a team within Markets Operations with the mandate of reimagining the client service model in order to unlock the value of service and improve the client experience; adopting best practices and next-generation technologies to deliver exceptional client service.
You will be asked to quickly understand the needs of internal & external customers and deliver a set of products to elevate client service.
This will require close partnership with business, design, and technology partners across a diverse and complex technology stack.
A passion for best-in-class service is essential.
Summary of Responsibilities Act as a catalyst, educator, and cheerleader for the DCS Transformation agenda.Lead agile project teams in the design, development, and management of digital products and services, from early conceptual definition to design and development, through launch and adoption:Launch new products and features, test their performance, and iterate quickly.Conduct analysis, process mapping, data analysis, and user interviews to define flows, pain points, and needs.Capture/document user stories and requirements for development resources.Manage UAT of new features, ensuring adequate test criteria and end-user expectations are met.Track and escalate project milestones, dependencies, and risks to all audiences, including senior stakeholders.Own communication of project progress and completion within the DCS Organization.Effectively and efficiently plan and prioritize all deliverables and resources working across projects based on scope of work and project goals.Promote teamwork and a collaborative work environment.Skills and Qualifications 5+ years of relevant program/project management experience.Strong problem-solving, collaboration, communication, and presentation skills.Exceptional organizational and time management skills.Knowledge of multiple functional areas, including Product Management, Engineering, UI/UX, and Sales.Excellent written and verbal communication skills.A track record in managing complex projects with competing priorities delivered by cross-functional teams.Proven analytical aptitude, including the ability to mine and analyze large, complex data sets.Familiarity with JIRA and Agile project management methodology.Strong interpersonal skills, team player, with an ability to build effective relationships at all levels of the organization.
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