We are looking for a skilled and professional Desktop Support Engineer to join our team.
As a Desktop Support Engineer, you should provide support and technical assistance regarding any hardware, software, and network issues.
You should possess knowledge and experience to troubleshoot problems and errors.
You should be quick to respond, a fast learner, and have a great customer service attitude. You should be aware of the technical difficulties and how to resolve them in the best possible way.
You should have proficient knowledge to provide technical assistance to our clients and good communication skills.
You should also have the ability to upgrade, install, and troubleshoot software-related issues.
If you are ready to take up these duties and responsibilities of Desktop Support Engineer, then apply right away.
Responsibilities Guide customers to download applications and use computer peripherals devices. Provide technical assistance to the clients regarding any operating system issues. Communicate with the clients to dig into the real problem. Conduct screenshare sessions if required. Personalize new applications regarding client issues. Ensure all the desktop computer systems are working properly. Refer unresolved issues to higher officials such as Technical Support Manager and provide useful suggestions. Maintain and update the record of issues and take measures to prevent those issues in the future. Make reports of the customer queries. Troubleshoot any problems regarding software and hardware computer support. Troubleshoot hardware, software, and network issues. Regular maintenance of organizational assets (computers, laptops, peripherals). Responsible for maintaining records of issues and solutions, user training, basic network support, emergency support, security compliance, etc. Requirements Bachelor's degree in computer science, Information Technology, or relevant field. Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role. Exceptional knowledge of working with Windows, Linux, and Mac OS systems. Proficient knowledge of computer systems and their peripherals such as printers, scanners, etc. Experience with various network connections addressing. Excellent communication and interpersonal skills. Ensure customer satisfaction by providing the best solutions to their queries. Proficient knowledge of antivirus software. Good problem-solving and multitasking skills. Exceptional customer service skills. Location: Av. del Libertador, Núñez. C.A.B.A.
Experience: + 4 years of experience in all tasks required.
Shift: L-V 8:30am a 5:30pm or 9am to 6pm (This position requires being on call sometimes after hours).
Note: In the schedule, also include that there may be one or two guards on weekends during the month, in which remote support is provided and in emergency cases you must attend the site.
Work: On Site.
English Level: Advanced.
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