We are looking for a skilled and professional Desktop Support Engineer to join our team:
Important: As a Desktop Support Engineer, you will provide support and technical assistance regarding any hardware, software, and network issues. You should possess the knowledge and experience to troubleshoot problems and errors, respond quickly, and demonstrate a great customer service attitude.
You should have proficient knowledge to provide technical assistance to our clients and good communication skills, along with the ability to upgrade, install, and troubleshoot software-related issues.
If you are ready to take up the duties and responsibilities of a Desktop Support Engineer, then apply right away. We would love to meet you.
Responsibilities: Guide customers to download applications and use computer peripheral devices. Provide technical assistance to clients regarding any operating system issues. Communicate with clients to identify problems and conduct screenshare sessions if required. Personalize new applications based on client issues. Ensure all desktop computer systems are functioning properly. Refer unresolved issues to higher officials such as the Technical Support Manager and provide useful suggestions. Maintain and update records of issues and take measures to prevent future issues. Make reports of customer queries. Troubleshoot problems regarding software and hardware support. Conduct regular maintenance of organizational assets (computers, laptops, peripherals). Maintain records of issues and solutions, provide user training, basic network support, emergency support, and ensure security compliance. Requirements: Bachelor's degree in computer science, Information Technology, or a relevant field. Proven experience working as a Desktop Support Engineer, Technical Support Specialist, or in a related role. Exceptional knowledge of working with Windows, Linux, and Mac OS systems. Proficient knowledge of computer systems and peripherals such as printers and scanners. Experience with various network connection addressing. Excellent communication and interpersonal skills. Ensure customer satisfaction by providing the best solutions to their queries. Proficient knowledge of antivirus software. Good problem-solving and multitasking skills. Exceptional customer service skills. Location: Av. del Libertador, Núñez. C.A.B.A.
Experience: +4 years in all tasks required
Shift: L-V 8:30 am to 5:30 pm or 9 am to 6 pm (This position requires being on call sometimes after hours)
Note: The schedule may include one or two weekend shifts during the month, during which remote support is provided, and in emergency cases, you must attend the site.
Work: On Site
English Level: Advanced
Job Type: Full-time
Experience: Desktop Support Engineer: 5 years (Preferred) Language: English (Preferred)
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