Deskside Support Technicain Windows 11

Description
We are looking for individuals who can interact, collaborate, and address end users/clients with the highest standard of professionalism/customer service. Working in a post migration environment where numerous calls will be taken daily to resolve migration related issues. This is a fast-paced and demanding enterprise environment.

Key Accountabilities: Deliver technical support services in a courteous and responsive mannerSupport a migration of Windows 10 to Windows 11.Troubleshoot and resolve common application issues.Consistently demonstrate interpersonal and customer service skills in English and Spanish.Update Service Now and leverage Knowledgebases.Understanding of Remote Support vital for this effort.Requirements/ Qualifications: 1 - 2 years of work-related experienceExperience working with laptops and both Windows 10 operating systems.CompTIA A+ and Windows 11 certification highly preferredAssociate's degree or technical training or equivalent combination of education and experience.Demonstrated ability to multitask.Excellent customer service and communication skills.Experience working with Lenovo laptops, Windows 11 operating systems and various Applications including O365.Experience with Service Now a highly valuable asset.
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