Delivery Manager, Technology – Buenos Aires, Argentina
Are you excited by the opportunity of using your knowledge of development to lead a team to success? Are you ready to join a team in a global company where your primary focus is to deliver services and products to our customers, and provide thought leadership on creating solutions? Then it's time to join Western Union as a Delivery Manager, Technology.
Western Union powers your pursuit. In this role we expect you to act as a Delivery Manager, directly reporting to the tech director of the Owned Stores & Bill Payment. You will provide guidance, planning, and direction regarding the support of applications under the Owned Stores & Bill Payment vertical that belongs to the organization of CIO. You will be required to manage several technical and non-technical teams, WU FTE's and vendors, to deliver application enhancements and 3rd level of support of about 30 applications regionally.
Role Responsibilities Responsible for supporting LACA applications and Owned Stores applications globally.Responsible for team management, performance reviews, compensations and promotions.Responsible for vendor management, governance and contract management with Sourcing & Legal areas.Design, develop, test, integrate, and maintain the software in support of all systems in application maintenance and enhancements domains.Provides guidance, planning and maintains budgets and proactively allocates resources and time for the functions supported.Interface and collaborate with other engineers in geographically distributed development centers.Strong emphasis on customer journey, product quality, performance tuning, troubleshooting, and continuous development.Apply Agile methodology daily and follow Definition of Done (DoD) process for better quality by maintaining 80% and unit test coverage and 70% integration test coverage.Partnering with key stakeholders, both off-shore and on-shore in delivering applications new functionalities successfully, managing the technical resources, reporting to executive management, tracking financials, hosting weekly meetings, monitoring ongoing risks and issue resolution.Role Requirements 4+ years of planning, organizational structure, along with experience partnering with the technology and business managers to ensure needs are implemented efficiently.8+ years of IT experience.Experience in financial services/payments/Banking verticals will be highly preferred.Bachelor's degree in Computer Science or any related field.Prior experience leading onshore and offshore delivery, including working overlapping business hours to partner with onshore teams.Advanced knowledge of software development life cycles (waterfall, agile, etc.).Strong Customer Centric mindset with an ability to outperform Service Level Agreements on Customer satisfaction and experience.Prior experience in managing vendor relationships.Must be a problem solver with demonstrated experience in solving difficult technology challenges, with a can-do attitude; possess strong leadership skills in guiding and directing teams throughout the SDLC process.Self-starter with ability to multi-task, prioritize, manage workload, and consistently deliver results.Strong Customer Centric mindset with an ability to outperform Service Level Agreements on Customer satisfaction and experience.English is a must.We make financial services accessible to humans everywhere. Join us for what's next. Western Union is positioned to become the world's most accessible financial services company — transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union.
Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few.
Your Argentina-specific benefits include:
Gift vouchers for marriage, for birth, others.Discounts at universities.Discounts at gyms and shops.Discounts at the language center.10 days off for non-pregnant mother/father.Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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