Data Operations Manager

Published: October 04, 2024 - The Data Operations Manager coordinates with Product Development and IT management to ensure data quality standards are met and analytics delivery timelines are achieved. This position enhances data mapping tools and processes, evaluates clinical and spending data, and provides leadership to ensure data accuracy in the warehouse. This role develops and implements training programs for new hires and ongoing development for the Investor Data team, managing recruitment strategies and the interview process.
A Review of Professional Skills and Functions for Data Operations Manager1. Data Operations Manager DutiesWorkload Management: Managing the day-to-day workload of Analysts, Data Operations, ensuring Service Level Agreements (SLAs) are met.Equitable Assignments: Ensuring that category assignments are equitable and can be managed accordingly by Analysts.Data Troubleshooting: Assisting the team in troubleshooting basic data errors, identifying process gaps, and opportunities for improvement.Performance Alignment: Conducting regular 1X1s with direct reports to ensure alignment of priorities and strategic objectives are met.Career Development Coaching: Coaching colleagues to drive engagement through career development, assisting in building relationships, and developing skillset.Subject Matter Expertise: Acting as a Subject Matter Expert or liaison for a specific area of the business relating to Article Master Data, providing insights and recommendations.Knowledge Transfer: Providing coaching and knowledge transfer with various partner organizations, including Merchandising, Supply Chain, Procurement, and Space Planning.Process Improvement: Ensuring new learnings are kept relevant and encouraging implementation to improve processes, knowledge, or efficiencies.Hiring and Onboarding Leadership: Leading the Data Analyst hiring and onboarding, including interviewing, colleague selection, and all aspects of training.Relationship Building: Establishing relationships with internal and external partners.Strategic Operations Development: Determining the strategy and building the operations to manage the new and growing Data Enablement team.Training and Development Management: Managing the training, development, hiring strategy, and headcount planning for a record number of Investor Data team members.Accountability for Success: Being accountable for the training and development success of all Investor Data team members.Staff Recruitment: Recruits, interviews, hires, and trains new staff.Development Planning: Creates and maintains development plans for Data Operations teams, ensuring alignment to roadmap activity and strategic initiatives.Performance Evaluation: Provides constructive and timely performance evaluations, handling discipline and termination of employees in accordance with company policy.Data Standards Management: Identifies, develops, establishes, and maintains all data-related standards, processes, and procedures, ensuring alignment with Operations, Development, Security, and Architecture guidelines.Database Performance Assessment: Works with the Reliability Team to assess current and projected database performance and recommends changes/enhancements.Database Integrity Assurance: Ensures the integrity of the database system by developing, documenting, and enforcing security procedures and access controls in cooperation with Information Security and Architecture teams.Project Management: Ensures project and department milestones and goals are met on time and within budget.Issue Resolution: Acts as a point of escalation and resolution for data-related issues.Industry Knowledge Maintenance: Maintains knowledge of trends, developments, and best practices in database, security, and related technology.Market Performance Monitoring: Monitors the marketplace performance in Chile, Argentina, Uruguay, and Paraguay.Impact Generation: Generates impact in our driver and rider base through the deployment of end-to-end processes.Global Collaboration: Collaborates with a diverse and global talent pool.3. Data Operations Manager ResponsibilitiesProduction Support: Provide support to the production mapping teams with regard to development testing, production, and technical support.Communication Coordination: Coordinate communication with Product Development and IT management to ensure appropriate data quality standards and analytic delivery date expectations are met.Data Mapping Enhancement: Identify opportunities to enhance data mapping tools, processing, and delivery processes.Demand Anticipation: Anticipate future demands of initiatives related to people, technology, budget, and business within the Reported Financials Technical & Mapping Teams and design/implement solutions to meet these needs.Data Evaluation and Mapping: Evaluate and map Clinical & Spend data when needed.Leadership and Expertise: Provide strong leadership, partnership, and subject matter expertise to multiple cross-matrix teams to ensure data accuracy and completeness in the data warehouse.Educational Material Development: Develop and deploy staff education materials.Analytics Alignment: Ensure that staff provide analytics services in alignment with corporate strategies for member offering, product delivery, and company data governance policies.Analytics Leadership: Lead analytics activities in support of data methodology enhancements and insights.Training Program Facilitation: Manage the facilitation of the new hire training program, working closely with Investor Data team managers to ensure successful onboarding.Ongoing Training Development: Develop ongoing training and development resources for all Investor Data team members beyond new hire training.Hiring Strategy Accountability: Be accountable for determining the Investor Data team hiring strategy, including optimizing interview questions and assignments.Interview Process Management: Manage key parts of the Investor Data team interview process, including grading take-home assignments that involve the analysis of a large dataset.4. Data Operations Manager Job SummaryTeam Leadership: Lead, manage, and coach the Data Operations team.Data Quality Management: Oversee manual data load processes and deliver a minimum data quality standard.Technical Development: Manage technical development for Data Operations applications.Optimization Identification: Identify opportunities to optimize the way Data Operations supports the wider organization.Customer Query Review: Review customer query approaches, bringing consistency and robustness across all Contact Centres and business areas.Data Quality Advocacy: Champion the importance of data quality.Data Accuracy Improvement: Identify opportunities to improve the accuracy of customer data and drive forward practical, robust solutions to maximize the accuracy of the data asset.Risk Assessment Contribution: Contribute to the Controlled Risk Assessment for the Data Management team.Recommendation Development: Make recommendations, including any business cases required for investment or remedial action to address material risks or shortfalls in capability.Project Delivery: Deliver projects to improve Data Operations capability or provide insight to broader projects.Reporting Management: Ensure all reporting requests are delivered smoothly from start to finish.5. Data Operations Manager AccountabilitiesData Access Management: Validation and management of DataSets Access Request end-to-end process.Data Auditing: Auditing of data access and provision of specific reporting for Data Owners consultation.Dataset Migration Management: Validation and management of dataset migration requests from dev to test and from test to production.Housekeeping and Statistics: Housekeeping and usage statistics for EDW data sets.Replication and Ingestion Management: Validation and management of data replication/ingestion requests, including technical prerequisite implementation and deployment of final replication/ingestion pipelines.Project Preparation Management: Managing the preparation phase of projects for new data ingestion.Backlog and Status Maintenance: Maintenance of backlog reporting and project status.Data Acquisition Responsibility: Responsible for the acquisition of data to feed performance evaluations in the higher education sector.New Data Feed Exploration: Seek out new data feeds that complement existing datasets to provide insight across a broader set of dimensions.Usage Agreement Establishment: Responsible for establishing new usage agreements and partnering with data and technology teams to ensure data is captured in the data lake.
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