The Wise Seeker is the leading HR technology company in unbiased talent evaluation.
With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.
We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.
Responsibilities Responsible for handling incoming and outgoing transactions (call, chat, email) according to the current client's procedures and processes, which includes but is not limited to: customer service, sales, back-office, etc., and in all executed duties always strive to reach the defined key performance indicator targets.
Provide excellent customer support through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience Work with confidential customer information and treat it sensitively Use software to source and input customer data accurately as related to the inquiry Respond, resolve and work proactively with incoming transactions of various types Make qualitative outgoing transactions of various types, including but not limited to: sales, case follow-up etc.
Record and complete back-office work accurately as per client requirements (e.g.
chat, order registration, invoice, administration, economics, e-mail, case ownership) Responsibility for various administrative tasks such as completing time sheets Present a professional and knowledgeable approach on all customer interactions Ideal candidate is A natural team player - we believe in supporting and developing our people, Someone who loves to give and receive fantastic customer service - we want you to treat every call, email or social media post as an opportunity to delight our customers Required skills Fluent in Danish Working proficiency in English Minimum 1 Year experience in Customer Service / Fulfillment Excellent communication skills Ability to walk customers through complex procedures from start to finish Confident, adaptable Empathetic Positive Flexible attitude Good stamina in dealing with frustrated customers Organized Methodological thinker Benefits Excellent benefits package Multilingual and excellent work environment to provide customer service Extensive training Adaptation to Greek Culture and Greek language Courses, Internal employee incentives Location Remote, must be based in Greece #LI-YM1