Job Description - Customer & Technical Support Analyst (MER0003DKD) Group: Mercedes-Benz Group AG
Description Customer and Technical Support Analyst
About Us At Mercedes-Benz Cars, we're passionate about what we do. Whether we're exploring ways to make motoring more sustainable or pushing the boundaries of technology, innovation underpins everything we do.
It's an exciting time to be part of the team, so what are you waiting for?
How you'll play your part Are you passionate about data analysis and customer support? Mercedes-Benz is seeking a dedicated Customer and Technical Support Analyst to join our dynamic team. In this role, you will be responsible for producing detailed reports and analysis of Customer and Technical Support data, including Roadside Assistance and vehicle-off-the-road (VOR) volumes, as well as retailer goodwill spend trends. Your insights will be crucial in driving business solutions and ensuring awareness of current and future issues.
You will work collaboratively with various departments across the business to provide valuable insights. Your strong customer focus and advanced IT skills, particularly in Microsoft Office programs like Excel, will be essential in this role. An in-depth knowledge of Power BI is also required to excel in this position.
Attention to detail and accuracy are paramount, as is the ability to analyse and solve complex problems. You will need excellent spoken and written communication skills, along with good interpersonal skills and the confidence to handle matters with tact and diplomacy. Strong conflict resolution and negotiation skills are also important.
The ideal candidate will be able to manage their own workload effectively and work independently without close supervision. If you have a passion for data, a keen eye for detail, and the ability to turn insights into actionable business solutions, we would love to hear from you.
What's in it for you As well as the opportunity to work in a dynamic environment, with a great team and culture, we'll offer you a competitive salary and discretionary bonus structure. We also hope you'll love our products as much as we do, with access to our colleague car schemes. On top of that, you'll be able to join our pension scheme and you'll get a flexible benefit pot that can be used to find the benefits that are right for you. We are pleased to be able to offer a hybrid working approach – achieving a great balance between remote and office working.
We're here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme and Mental Health First Aiders, as well as flexible opportunities to support work-life balance. We'll also encourage your development, with the training and knowledge you need to reach your potential.
Who we are Through the doors of Mercedes-Benz, you'll find a passionate team committed to putting our customers first. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity.
We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences, and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas.
What's next? Once you click apply, we'll take you through to the Mercedes-Benz Group careers portal – this is our parent company site, so don't worry, you're in safe hands. Here, you'll find a short application form to complete.
Please be assured that we're here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We're also open to working flexibly and are happy to discuss flexible working options.
Due to UK legislation, we need to let you know that we can only accept applications from those with the right to work in the UK.
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