Customer Support Specialist

The Offer

- Fantastic work culture
- A role that offers a breadth of learning opportunities
- Opportunity within a company with a solid track record of performance

The Job

Key Responsibilities :

- Respond to customer inquiries via Shopify Chat, Emails, Instagram, and Facebook (both DMs and comments) within 15 minutes.
- Knowledge of Shopify Admin Cabinets.
- Utilize AI tools like GPT Chat to craft concise, effective responses while adhering to the company's tone and using accurate information.
- Provide active feedback and include significant information in reports.
- Collaborate in the creation of a standardized reporting template.

- Regularly update the FAQ in the Notion Database and work with the marketing team to address unanswered questions.

Work Schedule :

7 : 00 PM to 11 : 00 PM PDT (Pacific Daylight Time) - 4 hours a day. Monthly Salary 350$.

The role will initially require availability 7 days a week, but this may be adjusted in the future

The Profile

- Strong communication skills in English and Russian, both written and verbal.
- Ability to work independently and manage time effectively.
- Experience in Customer Service for at least 1 year
- Experience in a E-commerce company is a huge advantage
- Proactive in identifying areas for improvement and providing constructive feedback.
- Experience in working within the e-commerce business is an advantage.

The Employer

Our client is a California-based company committed to providing the highest quality sea moss products. Made with only all-natural ingredients, our sea moss is free from preservatives, additives, and GMOs.