Apply here: https://shorturl.at/9FKaN Job Title: Customer Support Representative Location: Remote (LATAM Region Preferred) Compensation: $800-$1,200/monthly Overview: We are seeking a dedicated and customer-focused Customer Support Representative to provide exceptional service to our clients and customers.
This role involves handling inquiries, resolving issues, and ensuring a positive experience at every touchpoint.
The ideal candidate is highly organized, empathetic, and thrives in a fast-paced, dynamic environment.
Key Responsibilities: Daily & Weekly Operations: Customer Interaction: Respond promptly and professionally to customer inquiries via email, chat, and phone.
Issue Resolution: Diagnose and resolve customer issues, escalating to relevant teams as needed.
Ticket Management: Track and manage customer support tickets, ensuring timely follow-ups and resolutions.
Knowledge Base: Maintain and update customer support documentation to provide accurate and helpful resources.
Feedback Collection: Gather customer feedback to improve service delivery and product offerings.
Customer Experience: Relationship Building: Establish and nurture positive relationships with customers, ensuring a seamless experience.
Proactive Support: Anticipate customer needs and provide solutions before issues arise.
Upselling Assistance: Identify opportunities to recommend additional products or services based on customer needs.
Communication & Collaboration: Internal Liaison: Work closely with product, sales, and operations teams to ensure customer satisfaction.
Reporting: Provide regular updates on customer trends, feedback, and issues to leadership.
Training: Assist in onboarding and training new team members on support protocols.
Process Improvement: Workflow Optimization: Identify areas for improvement in customer support processes and recommend solutions.
Tool Utilization: Leverage customer support tools and platforms to enhance efficiency and customer satisfaction.
Metrics Monitoring: Track key performance indicators (KPIs) such as response times and resolution rates.
Monthly & Ad-Hoc Responsibilities: Customer Surveys: Conduct periodic customer satisfaction surveys and analyze results to improve service.
Special Projects: Participate in company initiatives to enhance customer engagement and retention.
Training Content: Develop resources and guides to improve team efficiency and customer outcomes.
Qualifications: Required: Fluency in English language Bachelors degree or equivalent experience in Customer Support, Communications, or a related field.
1-3 years of experience in a customer service or support role.
Strong proficiency with customer support platforms (e.g., Zendesk, Intercom) and CRM tools.
Empathetic and solution-focused mindset with strong problem-solving skills.
Ability to work independently and manage time effectively in a remote environment.
Preferred: Experience in a startup or fast-paced environment.
Familiarity with knowledge base software and customer engagement tools.
Proven ability to analyze data and suggest improvements based on findings.
What We Offer: Competitive compensation and flexibility in a remote work environment.
Opportunities for professional growth and learning within a supportive team culture.
The chance to make a meaningful impact on customer satisfaction and company success.
Apply here: https://shorturl.at/9FKaN