Customer Support Representative

Descartes Unites the People and Technology that Move the WorldThe need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.
By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they're needed, when they're needed.
We're one of the most broadly deployed logistics and supply chain technology companies in the world.
More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions.
Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world.
With record financial performance for more than 16 years, we lead the industry in innovation investment.
Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what's most important to them.
Learn more at We're growing fast and invite you to join our amazing team.
Description:• Working on complex support issues where analysis of situations or data requires in-depth technical knowledge • Troubleshoot and take ownership of issues, resolve, test and document resolution • Customer interaction, timely responses and resolution communication.
• Working with software developers and engineers in resolving, and documenting solutions within our knowledge base.
• Development of technical documentation for training, software/hardware use, user procedures, and as-required project deliverables.• Maintain a high degree of customer service for all support queries and adhere to all service management principles including escalations when necessary.• Responsibilities may require evening and weekend work in response to needs of the systems being supported.Requirements:• BA or AA in a technical field preferred • Knowledge of Java• Experience with databases (Microsoft SQL Server and/or Oracle)• Experience with mobile computers a plus• Knowledge of computer/computational science, data analysis, and programming technologies, concepts, and techniques.
• Ability to learn and support new applications and system