Responsibilities :
- Understanding the ins and outs of the LANDR Distribution workflow
- Troubleshooting with users to solve any issues they're having with the web platform, their releases or any other support they may need
- Logging and tracking user issues in an organized manner (and using ticket tags), ensuring that serious, commonly occurring technical issues are escalated to the Support Manager
- Ensuring all projects released through LANDR distribution meet all requirements before delivering them to DSPs
- Communicating with users when something is not right and working with them until it is.
- Delivering LANDR releases to DSPs
You Are :
- Passionate about every single client being happy with our products
- You have a keen interest in technology
- You absolutely love music and you can talk about it until you're blue in the face
- You've also got a solid amount of audio knowledge and some experience in music production
- You know music and how music is created, you can listen to a song and determine if it is a copy of someone else's work
- You understand the difference between high-resolution graphic artwork and not
- You can look at metadata fields and determine missing elements quickly and maybe help populate them
- You have crazy good troubleshooting skills and love solving problems.
- You're also super organized and love keeping track of things. You're not scared to strive for results.
- You're really good with people and love having awesome interactions with them
- You're sensitive to their needs, you love helping people out, and you can turn any negativity into a smile
- You are able to multitask and able to make decisions quickly
- You're an authentic marketer. You love advocating things you believe in; you can sell anything that you're passionate about and you stay genuine while doing it
- You're able to contribute in a close-knit team environment and you're a great communicator, but you're also perfectly comfortable working autonomously and can figure stuff out on your own
- You've got strong writing skills in both English and French. A third language would be a huge asset
- You can handle 70+ support tickets daily.
Qualifications
- Experience working in a Customer Support role
- Passion for and knowledge of music and music industry
- Experience working in label A department or any experience with music distribution is an asset
- Studied in recording, music or engineering is an asset
- Experience working in a fast-paced startup environment an asset
